312700042-3-6-2025-59-AS-MSEY-DEVVL4-20250318163119

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 312700042
Report Date: 03/06/2025
Date Signed: 03/06/2025 03:55:52 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/31/2024 and conducted by Evaluator Kevin Mknelly

COMPLAINT CONTROL NUMBER: 59-AS-20241031111456

FACILITY NAME:	SUMMERSET LINCOLN ASSISTED LIVING AND MEMORY CARE		FACILITY NUMBER:	312700042
ADMINISTRATOR:	MEGAN GALLAGHER		FACILITY TYPE:	740
ADDRESS:	567 3RD STREET		TELEPHONE:	(916) 409-4150
CITY:	LINCOLN	STATE: CA	ZIP CODE:	95648
CAPACITY:	132	CENSUS: 61	DATE:	03/06/2025
		UNANNOUNCED	TIME BEGAN:	03:15 PM
MET WITH:	Megan Gallagher		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff do not ensure that resident's pendant calls are answered in a timely manner.
Staff did not ensure that resident's toileting needs are met.

INVESTIGATION FINDINGS:

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On March 6, 2025,, Licensing Program Analyst (LPA) Kevin Mknelly conducted an unannounced complaint investigation visit to deliver the findings for the above allegations and met withDirector, MeganGallagher. LPA was accompanied by an observer from CCLD’s policy division.
LPA conducted records review and extensive interviews.
LPA is unable to find and or meet the preponderance, per policy.
Regarding-Staff do not ensure that resident's pendant calls are answered in a timely manner. Records reviews, call records and staff interaction records did not support the allegation.
Regarding- Staff did not ensure that resident's toileting needs are met. R1 records show R1 independently toilets and requires intermittent assistance. Supporting evidence was not found to support that R1's toileting needs are not met
As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
Exit interview with administrator.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Maribeth Senty
LICENSING EVALUATOR NAME: Kevin Mknelly
LICENSING EVALUATOR SIGNATURE:	DATE: 03/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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