312700263-9-22-2022-25-AS-LMUZ-CJJVUP-20220923164504

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 312700263
Report Date: 09/22/2022
Date Signed: 09/22/2022 12:42:59 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/13/2022 and conducted by Evaluator Talwinder Bains

COMPLAINT CONTROL NUMBER: 25-AS-20220713152141

FACILITY NAME:	SIERRA POINTE		FACILITY NUMBER:	312700263
ADMINISTRATOR:	GRACE HARTNETT		FACILITY TYPE:	740
ADDRESS:	5161 FOOTHILLS BLVD		TELEPHONE:	(916) 780-3330
CITY:	ROSEVILLE	STATE: CA	ZIP CODE:	95747
CAPACITY:	140	CENSUS: 108	DATE:	09/22/2022
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Grace Hartnett		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Facility failed to meet resident needs under new management.
Lack of staff to meet residents needs for showering.
Lack of staff for resident to receive mail.

INVESTIGATION FINDINGS:

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On 09/22/22, Licensing Program Analyst (LPA) Talwinder Bains conducted an unannounced complaint investigation visit and deliver the findings for the above allegations and met with Grace Hartnett , Executive Director. Prior to initiating the complaint visit, LPA completed required COVID-19 testing protocols, and a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms. Upon arrival, completed a facility risk assessment. LPA ensured they applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: Surgical Mask. Additionally, LPA was screened with temperature at the facility.

The department conducted records review and extensive interviews for this complaint investigation.

**Report continued on LIC9099-C**

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Laura Munoz	TELEPHONE: (916) 263-4743
LICENSING EVALUATOR NAME: Talwinder Bains	TELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 25-AS-20220713152141

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

FACILITY NAME: SIERRA POINTE	FACILITY NUMBER: 312700263
	VISIT DATE: 09/22/2022

NARRATIVE

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** Report continued from 9099:

Allegation- Facility failed to meet resident needs under new management.

The Department conducted records review, observations, and interviews to investigate this allegation. During interviews, facility staff and residents indicated facility services for resident’s care needs have not changed due to facility’s new management. Residents stated that their care needs have been met and have had no issues with staff and/or management. During department visits during this investigation, facility’s residents observed to be well groomed and in good care. UNFOUNDED.

Allegation- Lack of staff to meet residents needs for showering.

The Department conducted records review and interviews to investigate this allegation.During resident’s interviews, residents stated there has been no issues or concerns in regard to getting showering needs met. Staff are assisting residents with their showering needs based on resident’s service and care plan. Facility staff interviews indicated the facility is not short staffed, and residents are getting assistance with showering needs per resident’s showering schedules. Upon record review, department observed the documentation for residents regarding showering by facility staff. UNFOUNDED.

Allegation- Lack of staff for resident to receive mail.

The department conducted records review and interviews to investigate this allegation.During residents’ interviews, residents stated that they have had no issues regarding receiving mail and/or packages. Department observed that all mailboxes for all residents are set up on first floor (opposite to front desk) and residents can pick up their mail from assigned mailboxes. Per facility policy, facility does not provide mail services to resident’s rooms individually however if resident’s need any assistance, staff will assist them. UNFOUNDED.

Based on interviews, observations and records reviewed, the above ALL allegations are found to be UNFOUNDED. A finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis.

Based on investigation, no citations are issued. A copy of this report has been provided to facility.
Exit interview conducted.

SUPERVISOR'S NAME: Laura Munoz	TELEPHONE: (916) 263-4743
LICENSING EVALUATOR NAME: Talwinder Bains	TELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2022

LIC9099 (FAS) - (06/04)

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