312700863-10-3-2022-25-AS-LMUZ-CK7TUT-20221014150248

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 312700863
Report Date: 10/03/2022
Date Signed: 10/03/2022 11:25:35 AM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2022 and conducted by Evaluator Talwinder Bains

COMPLAINT CONTROL NUMBER: 25-AS-20220722083130

FACILITY NAME:	OAKMONT OF WESTPARK		FACILITY NUMBER:	312700863
ADMINISTRATOR:	ATONETTE EDWARDS		FACILITY TYPE:	740
ADDRESS:	2400 PLEASANT GROVE BLVD		TELEPHONE:	(916) 789-2000
CITY:	ROSEVILLE	STATE: CA	ZIP CODE:	95747
CAPACITY:	142	CENSUS: 105	DATE:	10/03/2022
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Jessica Pryor		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Residents being served raw food.
Facility is not serving an adequate amount of food for residents in care.
Food with hair in it is being served to residents in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 10/03/22 to deliver findings of the complaint investigation for above allegations. LPA met with administrator Jessica Pryor and explained the purpose of the visit. Prior to the visit , LPA completed required COVID-19 testing protocols and the daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms. LPA wore the following Personal Protective Equipment (PPE) during today's visit-surgical mask. LPA was screened by facility staff upon entry.

The department conducted records review ,facility observations and interviews to investigate the complaint.

**Report continued on LIC9099-C**

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Laura Munoz	TELEPHONE: (916) 263-4743
LICENSING EVALUATOR NAME: Talwinder Bains	TELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:	DATE: 10/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 25-AS-20220722083130

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

FACILITY NAME: OAKMONT OF WESTPARK	FACILITY NUMBER: 312700863
	VISIT DATE: 10/03/2022

NARRATIVE

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**report continued from 9099-----

Allegation--Residents being served raw food.

The department conducted interviews, facility observation and record review to investigate above allegation. Department conducted several interviews with facility staff and residents to investigate this allegation and they all denied that facility is serving raw food to residents. Department found most of the facility residents are satisfied with meal services at the facility. Department also observed lunch service during 08/17/22 visit and did not observe residents being served raw food; therefore, this allegation is UNFOUNDED.

Allegation--Facility is not serving an adequate amount of food for residents in care.
The department conducted interviews, facility observation and record review to investigate above allegation. Department conducted interviews with facility staff and residents to investigate this allegation and indicated the facility is serving adequate portions to residents. Upon record review, department observed that facility did provide menus to all facility residents so residents can choose what they want to eat. Department also observed lunch service during 08/17/22 visit and did not observe that residents being served small or inadequate portions; therefore, this allegation is UNFOUNDED.

Allegation- Food with hair in it is being served to residents in care.
The department conducted interviews, facility observation and record review to investigate above allegation. Department conducted interviews with facility staff and residents to investigate this allegation and indicated they never seen any hair in the meals served by facility kitchen staff. Department also observed lunch service during 08/17/22 visit and did not observe any such issue with the meal service; therefore, this allegation is UNFOUNDED.

Based on information above, department concluded that all these allegations are UNFOUNDED, A finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis.

No citations were issued today. Exit interview was conducted with Administrator and a copy of this report was provided to the facility. The signature of the Administrator on these forms acknowledges receipt of these documents.

SUPERVISOR'S NAME: Laura Munoz	TELEPHONE: (916) 263-4743
LICENSING EVALUATOR NAME: Talwinder Bains	TELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:	DATE: 10/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2022

LIC9099 (FAS) - (06/04)

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