312700863-10-3-2022-25-AS-LMUZ-CKJSR6-20221025140550

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 312700863
Report Date: 10/03/2022
Date Signed: 10/03/2022 11:30:53 AM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2022 and conducted by Evaluator Talwinder Bains

COMPLAINT CONTROL NUMBER: 25-AS-20220630164734

FACILITY NAME:	OAKMONT OF WESTPARK		FACILITY NUMBER:	312700863
ADMINISTRATOR:	ATONETTE EDWARDS		FACILITY TYPE:	740
ADDRESS:	2400 PLEASANT GROVE BLVD		TELEPHONE:	(916) 789-2000
CITY:	ROSEVILLE	STATE: CA	ZIP CODE:	95747
CAPACITY:	142	CENSUS: 105	DATE:	10/03/2022
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Jessica Pryor		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Not enough staff to meet residents needs.
Facility staff verbally abusive to residents.
Facility not following Dietary needs for the resident.
Not enough staff to keep facility clean.
Facility not serving food in proper temperature.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 10/03/22 to deliver findings of the complaint investigation for above allegations. LPA met with administrator Jessica Pryor and explained the purpose of the visit. Prior to the visit , LPA completed required COVID-19 testing protocols and the daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms. LPA wore the following Personal Protective Equipment (PPE) during today's visit-surgical mask. LPA was screened by facility staff upon entry.

The department conducted records review ,facility observations and interviews to investigate the complaint.

**Report continued on LIC9099-C**

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Laura Munoz	TELEPHONE: (916) 263-4743
LICENSING EVALUATOR NAME: Talwinder Bains	TELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:	DATE: 10/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 25-AS-20220630164734

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

FACILITY NAME: OAKMONT OF WESTPARK	FACILITY NUMBER: 312700863
	VISIT DATE: 10/03/2022

NARRATIVE

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**report continued from 9099-----

Allegation-Not enough staff to meet resident’s needs.

The department conducted interviews, facility observation and record review to investigate above allegation. During interviews with facility staff and residents, it has been discovered that facility is providing appropriate care to the residents based on resident’s documented needs and service plans. During a records review, Department observed facility provided assistance to meet residents care needs. During department visits on 08/08/22 and 08/17/22, department observed that residents appeared to be well groomed and in good care, therefore this allegation is UNFOUNDED.

Allegation- Facility staff verbally abusive to residents.

The department conducted interviews, facility observation and record review to investigate above allegation. Department conducted interviews with facility staff and residents to investigate this allegation. Interviews conducted did not reveal that staff are verbally abusive to residents in care. There is a lack of information to determine a specific incident where a staff was verbally abusive to a resident. During department visits on 08/08/22 and 08/17/22, department observed that residents appeared to be happy and in good care; therefore, this allegation is UNFOUNDED.

Allegation- Facility not following Dietary needs for the resident.

The department conducted interviews, facility observation and record review to investigate above allegation. Department conducted interviews with facility staff and residents to investigate this allegation. Based on interviews conducted, no information obtained indicated any dietary issues with residents at the facility. Upon record review, department observed that facility did provide menus to all facility residents so that residents can choose what they want to eat. Department also observed lunch service during 08/17/22 visit and observed that facility is following resident’s dietary needs; therefore, this allegation is UNFOUNDED.

**Report continued on LIC9099-C**

SUPERVISOR'S NAME: Laura Munoz	TELEPHONE: (916) 263-4743
LICENSING EVALUATOR NAME: Talwinder Bains	TELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:	DATE: 10/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2022

LIC9099 (FAS) - (06/04)

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Control Number 25-AS-20220630164734

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

FACILITY NAME: OAKMONT OF WESTPARK	FACILITY NUMBER: 312700863
	VISIT DATE: 10/03/2022

NARRATIVE

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**report continued from 9099-----

Allegation-Not enough staff to keep facility clean.

The department conducted interviews, facility observation and record review to investigate above allegation. Interviews conducted with houskeeping staff indicated housekeeping has a cleaning schedule and housekeeping staff work during all shifts. Based on observations at the facility, the facility appeared to be clean and odor free during department visits on 08/08/22 and 08/17/22; therefore, this allegation is UNFOUNDED.

Allegation- Facility not serving food in proper temperature.

The department conducted interviews, facility observation and record review to investigate above allegation. Department conducted interviews with facility staff and residents to investigate this allegation. Based on interviews conducted, staff indicated meals are served at a proper temperature to resident’s during all meals. There is a lack of information to determine a specific incident occurred when residents are served food cold. Department also observed lunch service during 08/17/22 visit and observed that facility is following required food temperature while serving food to all residents; therefore, this allegation is UNFOUNDED.

Based on information above, department concluded that all these allegations are UNFOUNDED, A finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis.

No citations were issued today. Exit interview was conducted with Administrator and a copy of this report was provided to the facility. The signature of the Administrator on these forms acknowledges receipt of these documents.

SUPERVISOR'S NAME: Laura Munoz	TELEPHONE: (916) 263-4743
LICENSING EVALUATOR NAME: Talwinder Bains	TELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:	DATE: 10/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2022

LIC9099 (FAS) - (06/04)

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