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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 312700943
Report Date: 08/23/2022
Date Signed: 08/23/2022 03:27:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/13/2022 and conducted by Evaluator Sarena Keosavang
PUBLIC
COMPLAINT CONTROL NUMBER: 25-AS-20220413112555
FACILITY NAME:A LOVING SENIOR CARE HOME IIFACILITY NUMBER:
312700943
ADMINISTRATOR:RAMOS, QUEENIE R.FACILITY TYPE:
740
ADDRESS:1190 EARLTON LN.TELEPHONE:
(510) 427-5165
CITY:LINCOLNSTATE: CAZIP CODE:
95648
CAPACITY:6CENSUS: 5DATE:
08/23/2022
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Queenie Romas- Administrator TIME COMPLETED:
04:00 PM
ALLEGATION(S):
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- Facility staff failed to report a fire at the facility.
- Facility staff failed to call 9-1-1 during an emergency.
- Facility staff not adequately trained.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarena Keosavang arrived at the facility unannounced on 08/23/2022 to deliver complaint findings for a complaint Community Care Licensing (CCL) received on 04/13/2022. LPA met with Administrator, Queenie Ramos, and explained the purpose of the visit. LPA ensured they applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: Surgical Mask. Additionally, LPA was screened by facility staff upon entering the facility.

Throughout the course of the complaint investigation, the Department conducted interviews and obtained pertinent documents, such as resident’s (R1) physician's report, admission agreement, emergency contact, visitor’s log, staff trainings, and disaster drill record.

Continue on page LIC-9099C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Anthony PerezTELEPHONE: (323) 485-4915
LICENSING EVALUATOR NAME: Sarena KeosavangTELEPHONE: (209) 202-9552
LICENSING EVALUATOR SIGNATURE:

DATE: 08/23/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/23/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 25-AS-20220413112555
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: A LOVING SENIOR CARE HOME II
FACILITY NUMBER: 312700943
VISIT DATE: 08/23/2022
NARRATIVE
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Facility staff failed to report a fire at the facility. – Unsubstantiated.

According to Complainant, there was a fire incident that occurred at the facility on 04/10/2022. Complainant stated staff failed to notify Administrator of the incident. The Department interviewed a total of three facility staff (S) and two resident’s responsible party (RP). Interview statement from R1’s RP indicated, S1 had asked RP to call and notify Administrator of the fire incident. RP called and notified Administrator of the incident.

Facility staff failed to call 9-1-1 during an emergency. – Unsubstantiated.

According to Complainant, a fire started at the facility on 04/10/2022. Complainant stated staff failed to call 9-1-1 during the fire incident. Complainant stated staff had requested a visitor at the facility to call 9-1-1. Complainant expressed concerns about how staff had handled the emergency situations. It was discovered during an interview with R2’s RP that a small fire had started in the backyard but was put out rather quickly by RP. RP stated RP is a retired Firefighter. Interview with S1 indicated, during the fire incident S1 was not given the opportunity to call 9-1-1. S1 stated a resident’s daughter was at the facility and had witnessed the incident and had called 9-1-1 to report it before staff attempted to. Interview received from R1’s RP indicated, S1 had asked RP to call 9-1-1 to report the fire which RP did. Interview with Administrator revealed that the fire had started spontaneously, and it was due to the hot weather and the mulch in the backyard. Administrator stated the Fire Department advised the facility to remove the mulch and repair the fence.

Facility staff not adequately trained. – Unsubstantiated.

The Department requested for facility’s fire and earthquake quarterly drills for review. Facility has conducted drills once every three months with direct care staff. Fire and earthquake drills were conducted at the facility on 1/7/2022, 4/3/2022, and 7/2/2022.

The Department requested for staff training records for review. S1 had successfully completed 20 hours of general RCFE staff training, 8 hours of medication, 4 hours of postural supports, and 10 hours of understanding dementia on 1/1/2022. S2 had successfully completed 20 hours of general RCFE staff training, 8 hours of medication, 6 hours of postural supports, and 10 hours of understanding dementia in September of 2021.

Due to the information above, LPA finds the allegations to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.



Exit interview conducted with Executive Director, copy of report was provided via email.
SUPERVISOR'S NAME: Anthony PerezTELEPHONE: (323) 485-4915
LICENSING EVALUATOR NAME: Sarena KeosavangTELEPHONE: (209) 202-9552
LICENSING EVALUATOR SIGNATURE:

DATE: 08/23/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/23/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2