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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313601246
Report Date: 06/06/2025
Date Signed: 06/06/2025 03:53:23 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2025 and conducted by Evaluator Matthew Gallo
COMPLAINT CONTROL NUMBER: 03-CC-20250318112239
FACILITY NAME:LOWRY, ROBYNFACILITY NUMBER:
313601246
ADMINISTRATOR:LOWRY, ROBYNFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 305-5773
CITY:COLFAXSTATE: CAZIP CODE:
95713
CAPACITY:14CENSUS: DATE:
06/06/2025
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Robyn LowryTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Licensee handled day-care children in a rough manner
Licensee made inappropriate comments towards a child in care
Licensee used an inappropriate form of discipline towards children in care
Licensee used chairs as restraint devices for children
INVESTIGATION FINDINGS:
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At 2:45pm on 6/6/2025, Licensing Program Analyst (LPA) Matthew Gallo met with licensee Robyn Lowry to deliver findings of a complaint investigation into the above allegations. Upon arrival, LPA observed 5 children consisting of 4 preschool children and 1 infant. Licensee's adult assistant was also present for the inspection.

Throughout the course of the investigation, LPA conducted observation, interviews, and record review related to the following allegations:

(1) Licensee handled day-care children in a rough manner

It was alleged that the licensee handled day care children in a rough manner. Witness interview provided corroborating evidence that the licensee handled a child roughly by using a grip on the child’s arm to physically reposition their body while disciplining them. The preponderance of evidence standard has been met; therefore, the allegation is SUBSTANTIATED.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 03-CC-20250318112239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: LOWRY, ROBYN
FACILITY NUMBER: 313601246
VISIT DATE: 06/06/2025
NARRATIVE
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(2) Licensee made inappropriate comments towards a child in care

It was alleged that licensee made inappropriate comments to a child in response to a child picking their nose and placing what they picked in their mouth. During interview, licensee acknowledged that the incident occurred and stated that they told the child “That’s icky” and that “nobody will want to kiss your lips” because of it. Such language constitutes an inappropriate comment to a daycare child. The preponderance of evidence standard has been met; therefore, the allegation is SUBSTANTIATED

(3) Licensee used an inappropriate form of discipline towards children in care

It was alleged that the licensee used and inappropriate form of discipline towards children in care. Through interviews with licensee and relevant witnesses, LPA determined that, by facility, policy nap time is between approximately 1:00pm and 3:30pm, and that all children, including school-aged children, are required to be on their nap mats napping during this time. Licensee and witness interviews corroborate that this naptime is compulsory, even for older school-aged children. Further interviews also provided evidence that a reward system of receiving candy is used to reward those who nap well, while children who do not nap well do not receive the candy, and that timeout is also used to discipline children who do not nap as the policy requires. The preponderance of evidence standard has been met; therefore, the allegation is SUBSTANTIATED.

(4) Licensee used chairs as restraint devices for children

It was alleged that the licensee has infants remain in infant floor chairs for prolonged periods of time, during which the children’s free movement is effectively impeded by either buckles or feeding trays. Upon arrival to the facility for a visit on 3/25/2025, LPA observed young children to be seated in such chairs and that these children remained in the chairs for approximately an hour while the rest of the children were playing and engaging in other activities. Relevant interviews provided additional corroborating evidence that young children will remain placed in such seats for multiple hours in the day. The preponderance of evidence standard has been met; therefore, the allegation is SUBSTANTIATED.

Report continues on 9099-C

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 03-CC-20250318112239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: LOWRY, ROBYN
FACILITY NUMBER: 313601246
VISIT DATE: 06/06/2025
NARRATIVE
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Title 22 deficiencies are cited on the following 9099-D pages

Licensee acknowledges, that FOR TYPE A DEFICIENCIES ONLY upon receipt, licensee shall post LIC 9099D with Type A deficiencies for 30 days and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. LIC 9224 must be signed by parents/guardians and kept with the children's forms as a receipt whenever any Type A documents are provided by the licensee. LIC 9224 and Appeal Rights were provided.

Exit interview conducted and report was reviewed with the licensee, Robyn Lowry. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 03-CC-20250318112239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: LOWRY, ROBYN
FACILITY NUMBER: 313601246
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/06/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/09/2025
Section Cited
CCR
102423(a)(1)
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(a) Each child...shall have certain rights that shall not be waived or abridged...These rights include, but are not limited to, the following: (1) To be treated with dignity in his/her personal relationship with staff and other persons. This requirement was not met as evidenced by:
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Licensee stated that they will provide a written acknowledgement of Title 22 regulations regarding personal rights and that children cannot be physically redirected by a grip on the arm or be subject to inappropriate comments, by the POC due date. Statements can be provided to LPA Gallo by email at matthew.gallo@dss.ca.gov
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Based on witness interview, the licensee did not comply with the section cited above when using a grip on a child's arm to physically reposition their body while disciplining them and by making inappropriate comments regarding a child who was picking their nose and eating what they picked. This poses an immediate health, safety, or personal rights risk to persons in care.
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Type A
06/09/2025
Section Cited
CCR
102423(a)(2)
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(a) Each child...shall have certain rights that shall not be waived or abridged...These rights include, but are not limited to, the following: (2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.This requirement was not met as evidenced by:
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Licensee will provide a written statement acknowledging that children may only be placed in a restrictive feeding chairs when they are being a served a meal or bottle and may not receive punishment for not complying with afternoon nap policy. Statement will be provided by the POC due date to LPA Gallo by email at matthew.gallo@dss.ca.gov
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Based on observation and interview, the licensee did not comply with the section above by placing infants and young toddlers in chairs that effectively restrict their movement for prolonged periods of time and by punishing children who did not comply with the facility policy of afternoon naps. This poses and immediate health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 03-CC-20250318112239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: LOWRY, ROBYN
FACILITY NUMBER: 313601246
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/06/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/09/2025
Section Cited
CCR
102423(a)(1)
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Report amended to remove citation of 6/6/2025.

No further deficiencies cited
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Type A
06/09/2025
Section Cited
CCR
102423(a)(2)
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Report amended to remove citation of 6/6/2025.

No further deficiencies cited
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2025 and conducted by Evaluator Matthew Gallo
COMPLAINT CONTROL NUMBER: 03-CC-20250318112239

FACILITY NAME:LOWRY, ROBYNFACILITY NUMBER:
313601246
ADMINISTRATOR:LOWRY, ROBYNFACILITY TYPE:
810
ADDRESS:900 WEST WEIMAR CROSS RDTELEPHONE:
(530) 305-5773
CITY:COLFAXSTATE: CAZIP CODE:
95713
CAPACITY:14CENSUS: DATE:
06/06/2025
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Robyn LowryTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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2
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5
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9
Licensee yelled at children in care
Licensee pulled day-care child's hair
Facility was operating over licensed capacity
Licensee did not address child’s behavior of bullying other children
INVESTIGATION FINDINGS:
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At 2:50pm on 6/6/2025, Licensing Program Analyst (LPA) Matthew Gallo met with licensee Robyn Lowry to deliver findings of the complaint investigation into the above allegations. Upon arrival, LPA observed a census of 5 children consisting of 4 preschool children and 1 infant. Licensee's adult assistant was also present for the inspection.

Throughout the course of the investigation, LPA conducted observation, interview, and record review related to the following allegations:
(1) Licensee yelled at children in care
It was alleged that the licensee yells at children in care. The licensee stated during interview that at times they might elevate the volume of their voice to raise it over the voices of the other children. Multiple witnesses interviewed described licensee’s voice as rising at limited times in irritation. However, the evidence does not substantively support the allegation that this constituted yelling. Without meeting a preponderance of evidence standard, the allegation is UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that it either did nor did not occur. Report continues on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 03-CC-20250318112239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: LOWRY, ROBYN
FACILITY NUMBER: 313601246
VISIT DATE: 06/06/2025
NARRATIVE
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(2) Licensee pulled day-care child’s hair

It was alleged that the licensee pulled a day care child’s hair. Information gathered through interview and observation did not provide additional evidence that corroborated the allegation. Without meeting a preponderance of evidence standard, the allegation is UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that it either did nor did not occur.

(3) Facility was operating over licensed capacity

It was alleged that the facility was operating over licensed capacity. LPA visited the facility on 3/25/2025 and 6/4/2025 and observed the licensee to be complying the capacity terms of their license. Interviews with staff and parents did not produce any additional evidence that the licensee was operating over capacity, and record review of sign in/sign out sheets did not conclusively demonstrate that fact. Without meeting a preponderance of evidence standard, the allegation is UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that it either did nor did not occur.

(4) Licensee did not address child’s behavior of bullying other children

It was alleged that the licensee does not address a child’s behavior of bullying other children. Interviews and observation did not provide any further evidence to support this allegation. Without meeting a preponderance of evidence standard, the allegation is UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that it either did nor did not occur.

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 7