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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313604889
Report Date: 01/22/2021
Date Signed: 01/22/2021 03:04:33 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2020 and conducted by Evaluator Katrina Owens
COMPLAINT CONTROL NUMBER: 03-CC-20201218112224
FACILITY NAME:KINDERCARE LEARNING CENTER - FOOTHILLS (PRESCHOOL)FACILITY NUMBER:
313604889
ADMINISTRATOR:SCHMIERER, MELISSAFACILITY TYPE:
850
ADDRESS:5141 FOOTHILLS BLVD.TELEPHONE:
(916) 772-5252
CITY:ROSEVILLESTATE: CAZIP CODE:
95747
CAPACITY:106CENSUS: 0DATE:
01/22/2021
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Melissa Schmierer - DirectorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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PERSONAL RIGHTS: Staff did not change the child's diaper as needed.
INVESTIGATION FINDINGS:
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A tele-visit via Face-time was conducted by Licensing Program Analyst Owens due to
COVID-19. LPA Owens spoke with Director Melissa Schmierer. No children were present at time of tele-visit, facility was closed. The purpose of the tele-visit is to close a complaint investigation that was originally opened on 12/22/20.
Based on interviews and documents submitted the allegation staff did not change the child's diaper as needed is substantiated. Evidence show the child was left in a wet diaper all day while at the facility and was not changed by staff.
The preponderance of evidence standard has been met during this investigation, therefore the above allegation is found to be SUBSTANTIATED. Violations of the California Code of Regulations, Title 22, Division 12 & Chapter 3 are being cited on the attached LIC9099D.
Exit interview was conducted. Appeal rights provided. A notice of site visit was emailed to be posted at the facility.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Keven PetersTELEPHONE: (916) 263-5728
LICENSING EVALUATOR NAME: Katrina OwensTELEPHONE: 916-263-6280
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20201218112224
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - FOOTHILLS (PRESCHOOL)
FACILITY NUMBER: 313604889
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/22/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/05/2021
Section Cited
CCR
101223(a)(3)
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PERSONAL RIGHTS:
To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
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The Director stated the two teachers that were assigned to the 2 year old classroom are no longer employed at the facility. All current staff have received additional training on personal rights of
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This requirement is not met as evidence by: A child was left unchanged by staff and left in a wet diaper all day while at the facility. This is a potential risk to a child.

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children.
Deficiency has been cleared.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Keven PetersTELEPHONE: (916) 263-5728
LICENSING EVALUATOR NAME: Katrina OwensTELEPHONE: 916-263-6280
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2020 and conducted by Evaluator Katrina Owens
COMPLAINT CONTROL NUMBER: 03-CC-20201218112224

FACILITY NAME:KINDERCARE LEARNING CENTER - FOOTHILLS (PRESCHOOL)FACILITY NUMBER:
313604889
ADMINISTRATOR:SCHMIERER, MELISSAFACILITY TYPE:
850
ADDRESS:5141 FOOTHILLS BLVD.TELEPHONE:
(916) 772-5252
CITY:ROSEVILLESTATE: CAZIP CODE:
95747
CAPACITY:106CENSUS: 0DATE:
01/22/2021
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Melissa Schmierer - DirectorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
PERSONAL RIGHTS: Staff did not feed the day care child.
INVESTIGATION FINDINGS:
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A tele-visit via Face-time was conducted by Licensing Program Analyst Owens due to
COVID-19. LPA Owens spoke with Director Melissa Schmierer. No children were present during the tele-visit, the facility was closed. The purpose of the tele-visit is to close a complaint investigation that was originally opened on 12/22/2020.
Based on conflicting interviews, the allegation that staff did not feed a day care child is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur.
No citation issued.
Report was reviewed with Director. Appeal Rights emailed and discussed.

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Keven PetersTELEPHONE: (916) 263-5728
LICENSING EVALUATOR NAME: Katrina OwensTELEPHONE: 916-263-6280
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3