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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313605048
Report Date: 10/24/2023
Date Signed: 10/24/2023 11:04:00 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/16/2023 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20231016165031
FACILITY NAME:KINDERCARE LEARNING CENTER - SUNSET (INF)FACILITY NUMBER:
313605048
ADMINISTRATOR:TARA ROZAKFACILITY TYPE:
830
ADDRESS:2251 SUNSET BLVDTELEPHONE:
(916) 315-3399
CITY:ROCKLINSTATE: CAZIP CODE:
95765
CAPACITY:28CENSUS: 18DATE:
10/24/2023
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Tara RozakTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Facility out of Ratio
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Jeremey McClain and Katrina Owens met with facility representative Tara Rozak for the purpose of a complaint investigation. LPAs observed six infants supervised by two teachers in the infant room, and seven infants supervised by one teacher one half of the partitioned classroom, and one teacher supervising five infants in the other half of the same room.

LPA investigated the allegation that the facility is operating over ratio. During today’s inspection LPA observed 12 infant children supervised by two staff. The census was gathered at approximately 8:30 am. Staff 1 and Staff 2 were on opposite sides of the partitioned room, Staff 1 was supervising 5 infants, Staff 2 was supervising 7 infants in their perspective areas. Staff stated that they were waiting for two teachers to arrive in order to be in ratio. Staff 2 stated that they had been in the classroom since 7:30 am. During this time, LPA observed another child being dropped off in the room during this observation.
CONTINUED ON THE FOLLOWING PAGE...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20231016165031
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - SUNSET (INF)
FACILITY NUMBER: 313605048
VISIT DATE: 10/24/2023
NARRATIVE
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Title 22 deficiencies are cited on the subsequent page of this report. If not corrected, these violations pose an immediate risk to the health and safety of children in care. Director acknowledges, that upon receipt TYPE A DEFICIENCIES, a LIC 9099-D with Type A deficiencies shall be posted for 30 days. Director also acknowledges that they must provide copies of this licensing report to parents/guardians of children in care and to parents/guardians of children newly enrolled at the facility during the next 12 months. LPA provided an LIC 9224, which must be signed by parents/guardians and kept with the children's files. Appeal Rights were provided. An exit interview was conducted, and a Notice of Site Visit posted.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20231016165031
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - SUNSET (INF)
FACILITY NUMBER: 313605048
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/24/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/24/2023
Section Cited
CCR
101416.5(b)
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Staff-Infant Ratio.(b) (b) There shall be a ratio of one teacher for every four infants in attendance. This requirement was not met as evidenced by LPAs inspection today. LPAs observed one staff supervising seven infants and one staff supervising five infants in separate

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Director stated that she will create a new schedule to have staff come in earlier to help with the time window of 8:00-8:30 am. Director stated that the food will be prepped the night before so no one has to help prepare/serve food in the morning. Director stated that a staff member who called out will
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partions of the toddler room at approximately 8:30 am. This is considered an immediate risk to health and safety of children in care.
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return to work tomorrow. Director stated that she is in the process of hiring two additional staff for the facility as well. Director stated that she and assistant director will be able to step in as needed in the classrooms. LPA will conduct an inspection to observe ratios.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3