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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313605610
Report Date: 07/03/2024
Date Signed: 07/03/2024 12:42:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2024 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240606145610
FACILITY NAME:KINDERCARE LEARNING CENTER - SIERRA COLLEGE (INF)FACILITY NUMBER:
313605610
ADMINISTRATOR:ANDREANA THORNSBERRYFACILITY TYPE:
830
ADDRESS:8765 SIERRA COLLEGE BOULEVARDTELEPHONE:
(916) 789-9898
CITY:ROSEVILLESTATE: CAZIP CODE:
95661
CAPACITY:40CENSUS: 19DATE:
07/03/2024
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Monica ArredondoTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Staff did not honor children's personal rights
Staff do not report incidents involving day care children as required.
Unqualified staff are providing care to day care children without supervision.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jeremey McClain met with facility representative Monica Arredondo to deliver findings for a complaint investigation. LPA observed 19 infants supervised by six staff.

The following was alleged:
1) Staff did not honor the personal rights of children by hitting them, speaking to them inappropriately, handling them roughly, and using and threatening corporal punishment.
2) Staff do not report incidents involving day care children as required.
3) Unqualified staff are providing care to day care children without supervision.

During the investigation, LPA interviewed current and former staff, made observations in classrooms, and reviewed staff and children’s files. Based on the evidence gathered, the preponderance of evidence standard has been met; therefore, the allegations are SUBSTANTIATED.
Report contintued on 9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20240606145610
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - SIERRA COLLEGE (INF)
FACILITY NUMBER: 313605610
VISIT DATE: 07/03/2024
NARRATIVE
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Regarding allegation 1, interviews and file review revealed that former staff did not honor the personal rights of children in care. It was stated that staff witnessed Staff 1 and Staff 2 mistreat children by grabbing them roughly by their arm, pulling them by their clothes, using swear words at and around them, and using corporal punishment such as spraying them with water and threatening to wash their mouths with soap.

Regarding allegation 2, staff and parent interviews were consistent that there were incidents with child 1 and child 2, that required medical attention. These incidents occurred in May 2024. LPA did not receive Unusual Incident Reports regarding these incidents, nor were they reported to the CCLD Sacramento Regional Office within 24 hours.

Regarding Allegation 3, LPA observation, file review and staff interviews corroborated that unqualified staff are providing care to children. On 06/10/2024, LPA observed staff 3 providing care to four infants in the toddler room. File review and staff interviews confirmed that that staff does not have the required qualifications to supervise children alone. Interviews also corroborated that other staff without the required qualifications supervise infants alone.

An exit interview was conducted, and LPA reviewed this report with facility representative Monica Arredondo. LPA provided appeal rights and a Notice of Site Visit that shall remain posted for 30 days.

Deficiencies are noted on the 9099-D pages, and if not corrected, pose an immediate and potential risk to the health and safety of children in care.
Type A citation
LPA McClain informed facility representative Monica Arredondo that this report dated July 3rd, 2024, documents one Type A citation, which shall be posted for 30 consecutive days as there were immediate risks to the health, safety, or personal rights of children in care.
Also, LPA McClain informed facility representative Monica Arredondo to provide a copy of this licensing report dated July 3rd, 2024, that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
Posting Requirements
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20240606145610
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - SIERRA COLLEGE (INF)
FACILITY NUMBER: 313605610
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/03/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/05/2024
Section Cited
CCR
101212(d)(1)(B)
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Reporting Requirements.Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours.
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LPA and director Monica Arredondo discussed reporting requirement. Director understands the necessary steps for reporting and will follow them moving forward.
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(1) Events reported shall include the following:(B)Any injury to any child that requires medical treatment. This requirement was not met as evidenced by interviews and file review. Two incidents requiring medical attention were not reported as required. If not corrected, this poses a potential threat to the health and safety of children in care.
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Type B
08/05/2024
Section Cited
CCR
101416.2
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Infant Care Teacher Qualifications and Duties.(b)Prior to employment, an infant care teacher shall have completed, with passing grades, at least three postsecondary semesters or equivalent quarter units in early childhood education or child development, and three postsecondary
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Director stated that she and administration are filling in classrooms when necessary. Director stated that they currently have a qualified teacher in the toddler room, which she will send proof to LPA. Director stated that they have a work order to remove the partition in the toddler classroom, so they will
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semester or equivalent quarter units related to the care of infants, at an accredited or approved college or university. This requirement was not met as evidenced by LPA's observation and file review, as stated in the 9099-C page of the report. This poses a potential risk to the health and safety of children in care.
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only need one qualified teacher in the classroom, which will allow them to use another qualified teacher elsewhere. Director stated that they have current recruitement for qualified teachers, and have set to start on July 17th, 2024. Director will send proof of current qualifications for qualified teachers and proof of work orders.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 03-CC-20240606145610
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - SIERRA COLLEGE (INF)
FACILITY NUMBER: 313605610
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/03/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/05/2024
Section Cited
CCR
101223(a)(1)(3)
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Personal Rights.(a)The licensee shall ensure that each child is accorded the following personal rights: (1)To be accorded dignity in his/her personal relationships with staff and other persons...(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, .... This requirement was not met
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Staff 1 and Staff 2 are no longer employed at the facility. Director will host a meeting with current staff that reinforces proper techniques for redirection and discipline. Meeting minutes will documented and proof of completion and staff attendance shall be sent to LPA by 07/12/2024.
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as evidenced by staff interviews and file review, which corroborated the allegations of former staff rough handling children, speaking to children inappropriately, and threatening and using unsual or corporate punishment. This posed an immediate risk to health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4