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25 | Licensing Program Manager (LPM) Natalie Dunaway and Licensing Program Analyst (LPA) Jeremey McClain met with Licensee Representatives Melanie Koontz-Demarchi and Esther Gamache, for the purpose of an informal office visit.
LPM defined the difference between non-compliance and an informal meeting. LPM advised that the purpose of today's meeting is to help the facility gain compliance.
Today's informal meeting was to discuss the type A and type B citations issued on 7/26/24 and 7/3/24 during case management and complaint visits.
On 7/26/24 the facility was cited a type B citation regarding staff qualifications. This was a repeat violation that was also cited on 7/3/24. A personal rights violation was cited on 7/3/24. The facility was also cited a type B citation on 7/3/24 for reporting requirements.
The Licensee Representatives and Director stated that they have taken the following steps to maintain compliance:
1. Retraining current staff on proper child guidance.
2. A policy was put in place to ensure that reporting requirements to licensing are met.
3. Director plans to confirm staff qualifications and submit a staffing plan to LPA.
LPA discussed follow up documentation for file. LPA and LPM reviewed ratio, physical plant, and supervision requirements. LPM and LPA provided information regarding the Technical Support Program (TSP), which is a non-enforcement arm of the Community Care Licensing Division offering onsite support to licensees and providers. Director will follow up with request to LPA for TSP services. LPA discussed using the Department website (ccld.ca.gov) for child care updates, current forms, legislation and regulation information. LPM suggested that Licensee can view information videos at www.ccld.childcarevideos.org.
This report was reviewed with the Licensee Representative and Director.
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