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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313605611
Report Date: 01/29/2026
Date Signed: 01/29/2026 03:03:38 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2026 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260116151734
FACILITY NAME:KINDERCARE LEARNING CENTER - SIERRA COLLEGE (PS)FACILITY NUMBER:
313605611
ADMINISTRATOR:ESTHER GAMACHEFACILITY TYPE:
850
ADDRESS:8765 SIERRA COLLEGE BOULEVARDTELEPHONE:
(916) 789-9898
CITY:ROSEVILLESTATE: CAZIP CODE:
95661
CAPACITY:95CENSUS: 31DATE:
01/29/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Esther GamacheTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Facility did not provide a safe environment resulting in day care child being injured.
Licensee did not ensure that the facility was kept in good repair.
Unqualifed staff are providing care and supervision to day care children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jeremey McClain met with facility representative Esther Gamache to deliver findings for a complaint investigation. LPA observed 31 children supervised by 3 staff.

The following was alleged against the facility: 1. Facility did not provide a safe environment resulting in day care child being injured, 2. Licensee did not ensure that the facility was kept in good repair.

During the investigation LPA interviewed staff, reviewed staff files, and observed windows in the “2’s” classroom.

Based on the evidence gathered, the preponderance of evidence standard has been met. All allegations have been SUBSTANTIATED.
(Page 1/2)

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 03-CC-20260116151734
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - SIERRA COLLEGE (PS)
FACILITY NUMBER: 313605611
VISIT DATE: 01/29/2026
NARRATIVE
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Interviews and file review corroborated that the windows in the 2’s classroom have needed repair for at least three years, which was known by staff at the facility, but not made known to leadership. Facility representative submitted an Unusual Incident Report on 1/16/2026, reporting that a window closed on a child’s finger, which required immediate medical attention. The full extent of the injury has not been determined. Interviews corroborated that staff attempted to open the broken window, before it slipped and closed on a child's finger.

LPA Jeremey McClain informed facility representative Esther Gamache that this report dated 1/29/2026 documents a Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk to the health, safety, or personal rights of children in care.
Also, LPA Jeremey McClain informed facility representative Esther Gamache to provide a copy of this licensing report dated 1/29/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

An exit interview was conducted, and this report was reviewed with licensing representative Esther Gamache. Appeal rights were provided. A Notice of Site Visit was provided and shall remain posted for 30 days.

(Page 2/2)
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 03-CC-20260116151734
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - SIERRA COLLEGE (PS)
FACILITY NUMBER: 313605611
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/30/2026
Section Cited
CCR
101223(a)(2)
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Personal Rights. The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as
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A work order to repair the windows was submitted on 1/21/2026. Maintenance and a window vendor observed repairs needed at the facility on 1/28/2026, and new windows were ordered. All staff were told not to open windows, and windows were locked. Staff were required to complete a training on
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evidenced by staff interviews and an Unusual Incident/Injury that was reported on 1/16/2026. On 1/15/2026, a window closed on the finger of Child 1, after Staff 1 opened the window, although there were signs on the window not to open it. Some staff were aware the the window needed repair for approximately 3 years, however a repair was not ordered until after the incident.
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supervision and safety. Director will submit meeting notes with staff signatures of the training that was completed to LPA by the POC due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 03-CC-20260116151734
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - SIERRA COLLEGE (PS)
FACILITY NUMBER: 313605611
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/02/2026
Section Cited
CCR
101238(a)
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101238 Building and Grounds. (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement was not met as evidenced by staff interviews during the investigation. Staff interviews corroborated
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Director has placed a repair order for the windows. Director stated that new windows were ordered on 1/28/2026, and that the current windows are locked where no staff can open them. A maintenance request log was created for staff to list repairs needed in their room, which the closing manager must
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that staff knew windows at the facility were not functioning properly for approximately 3 years. This poses/posed a potential threat to the health and safety of children in care.
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review and submit a repair order for. LPA will return by 3/02/2026 to observe repairs.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2026 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260116151734

FACILITY NAME:KINDERCARE LEARNING CENTER - SIERRA COLLEGE (PS)FACILITY NUMBER:
313605611
ADMINISTRATOR:ESTHER GAMACHEFACILITY TYPE:
850
ADDRESS:8765 SIERRA COLLEGE BOULEVARDTELEPHONE:
(916) 789-9898
CITY:ROSEVILLESTATE: CAZIP CODE:
95661
CAPACITY:95CENSUS: 31DATE:
01/29/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Esther GamacheTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
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Unqualifed staff are providing care and supervision to day care children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jeremey McClain met with licensing representative Esther Gamache to deliver findings for a complaint investigation. LPA observed 31 children supervised by 3 staff.

It was alleged that unqualified staff are providing care and supervision at the facility.

During the investigation we reviewed staff qualifications and conducted interviews. LPA was unable to gather documentation to support when this violation occurred, if it did occur.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted, and this report was reviewed with licensing representative Esther Gamache. Appeal rights were provided. A Notice of Site Visit was provided and shall remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 5