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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313606221
Report Date: 03/26/2026
Date Signed: 03/26/2026 01:31:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2026 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260320100953
FACILITY NAME:KNOWLEDGE BEGINNINGS - SANTA CLARA (PS)FACILITY NUMBER:
313606221
ADMINISTRATOR:CAROL WILLIAMSFACILITY TYPE:
850
ADDRESS:1741 SANTA CLARA DRIVETELEPHONE:
(916) 784-3331
CITY:ROSEVILLESTATE: CAZIP CODE:
95661
CAPACITY:102CENSUS: 36DATE:
03/26/2026
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Carol WilliamsTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff handled daycare child in a rough manner.
Staff yells at daycare children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jeremey McClain met with facility representative for the purpose of a complaint investigation. LPA observed 36 preschool children supervised by seven staff were observed at the time of inspection.

It was alleged that staff handled a child in a rough manner and that staff yelled at a child.

During the investigation LPA reviewed documentation of an incident that occurred on 11/07/2025 between a staff and a child. Staff 1 was observed yelling at Child 1 during nap time and aggressively placing on their nap cot.

Based on verbal and written admission, the preponderance of evidence standard has been met, therefore, the allegations are SUBTANTIATED. (1/2)

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20260320100953
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KNOWLEDGE BEGINNINGS - SANTA CLARA (PS)
FACILITY NUMBER: 313606221
VISIT DATE: 03/26/2026
NARRATIVE
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LPA Jeremey McClain informed facility representative Carol Williams that this report dated 03/26/2026 documents a Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Jeremey McClain informed the facility representative Carol Williams to provide a copy of this licensing report dated 03/26/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview was conducted, and this report was reviewed with facility representative Carol Williams. Appeal rights were provided. A Notice of Site Visit was provided and shall remain posted for 30 days. Appeal rights were provided.
(2/2)
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20260320100953
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KNOWLEDGE BEGINNINGS - SANTA CLARA (PS)
FACILITY NUMBER: 313606221
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/26/2026
Section Cited
CCR
101223(a)(3)
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Personal Rights. (a)The licensee shall ensure that each child is accorded the following personal rights:(3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature... This requirement was not
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Staff 1 was given a final notice and placed on mentoring plan where they are observed and mentored by other administration and other staff. Staff 1 was required to complete trainings on children's safety and positive child guidance. Facility representative will conduct a training regarding personal rights
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met as evidenced by admission and documentation of an incident on 11/07/2025, where Staff 1 was observed physically forcing Child 1 on their nap cot and yelling at them. This is an immediate risk to the health and safety of children in care if not corrected.
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with all staff and send proof of completion as well the training description to LPA by 04/03/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3