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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313606221
Report Date: 02/20/2025
Date Signed: 02/20/2025 10:11:20 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/02/2025 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250102094346
FACILITY NAME:KNOWLEDGE BEGINNINGS - SANTA CLARA (PS)FACILITY NUMBER:
313606221
ADMINISTRATOR:CAROL WILLIAMSFACILITY TYPE:
850
ADDRESS:1741 SANTA CLARA DRIVETELEPHONE:
(916) 784-3331
CITY:ROSEVILLESTATE: CAZIP CODE:
95661
CAPACITY:102CENSUS: 37DATE:
02/20/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Carol WilliamsTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Licensee did not prevent a daycare child from sustaining a dog bite
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jeremey McClain met with facility representative Carol Williams to deliver findings for a complaint investigation. LPA observed 37 preschool children supervised by four staff.
It was alleged that the facility failed to prevent a child from sustaining a dog bite. During the investigation, LPA interviewed children, staff, and parents. The facility self-reported an incident that occurred on December 24, 2024. A former staff brought their dog to the facility, and Child 1 was bit on their cheek when engaging with the dog in the lobby. Child 1’s parent was present during the incident. The bite broke Child 1’s skin and caused swelling, but no diseases were transmitted, and no further injuries were sustained.
The preponderance of evidence standard has been met; therefore, the allegation is SUBSTANTIATED.
Title 22 deficiencies are cited on the subsequent page of this report. If not corrected, these violations pose an immediate risk to the health and safety of children in care. Facility representative acknowledges, that upon receipt TYPE A DEFICIENCIES, a LIC 9099-D with Type A deficiencies shall be posted for 30 days. Page 1/2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20250102094346
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KNOWLEDGE BEGINNINGS - SANTA CLARA (PS)
FACILITY NUMBER: 313606221
VISIT DATE: 02/20/2025
NARRATIVE
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Facility representative also acknowledges that they must provide copies of this licensing report to parents/guardians of children in care and to parents/guardians of children newly enrolled at the facility during the next 12 months. LPA provided an LIC 9224, which must be signed by parents/guardians and kept with the children's files. Appeal Rights were provided. An exit interview was conducted with facility representative Carol Williams. A Notice of Site Visit was provided and shall remain posted for 30 days.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20250102094346
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KNOWLEDGE BEGINNINGS - SANTA CLARA (PS)
FACILITY NUMBER: 313606221
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/21/2025
Section Cited
CCR
101223(a)(2)
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Personal Rights. (a)The licensee shall ensure that each child is accorded the following personal rights: (2)To be accorded safe, healthful and comfortable accommodations,... This requirement was not based on a self-report from the facility that Child 1 was on the cheek while a
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An investigation was conducted by the corporation and the staff who brought their dog to the facility has been terminated. Staff were reminded that dogs are not allowed at the facility.

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stafff member had their dog at the facility. It was stated that the dog breed was a mini Ausie Shephard Bordie Collie. This is considered an immeidate risk to the health and safety of children of care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/02/2025 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250102094346

FACILITY NAME:KNOWLEDGE BEGINNINGS - SANTA CLARA (PS)FACILITY NUMBER:
313606221
ADMINISTRATOR:CAROL WILLIAMSFACILITY TYPE:
850
ADDRESS:1741 SANTA CLARA DRIVETELEPHONE:
(916) 784-3331
CITY:ROSEVILLESTATE: CAZIP CODE:
95661
CAPACITY:102CENSUS: 37DATE:
02/20/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Carol WilliamsTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff speak inappropriately to daycare children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jeremey McClain met with facility representative Carol Williams to deliver findings for a complaint investigation. LPA observed 37 children supervised by four staff.

It was alleged that staff speak inappropriately to daycare children.

During the investigation, LPA conducted interviews with staff, children, and parents. Evidence gathered does not corroborate or dismiss the allegation. The preponderance of evidence standard has not been met; therefore, the allegation is UNSUBSTANTIATED.

No Title 22 deficiencies will be issued relating to this allegation. LPA reviewed this report with facility representative Carol Williams, and provided a Notice of Site Visit that must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4