313610265-5-26-2026-03-CC-MLOR-DUWVUT-20260610164516

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 313610265
Report Date: 05/26/2026
Date Signed: 05/26/2026 02:22:58 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2026 and conducted by Evaluator Jeremey McClain

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20260504093745

FACILITY NAME:	CADENCE EDUCATION LLC - THEONA		FACILITY NUMBER:	313610265
ADMINISTRATOR:	FRANKLIN BAY		FACILITY TYPE:	830
ADDRESS:	2820 THEONA WAY		TELEPHONE:	(916) 415-0780
CITY:	ROCKLIN	STATE: CA	ZIP CODE:	95765
CAPACITY:	36	CENSUS: 22	DATE:	05/26/2026
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Franklin Bay		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff are not providing adequate care and supervision.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jeremey McClain met with facility representative Franklin Bay to deliver findings for a complaint investigation. LPA observed 22 infants supervised by four staff in separate rooms.
It was alleged staff are not providing adequate care and supervision. During the investigation LPA made observations of supervision, interviewed staff and parents, and reviewed staff files. LPA was unable to view footage relative to the timeframe of the allegation, although the facility did offer. Evidence gathered did not corroborate nor refute the allegation.

The allegation may have happened or is valid, but there is not a preponderance of evidence to prove that the alleged violation occurred; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with licensing representative Franklin Bay. Appeal rights were provided. A Notice of Site Visit was provided and shall remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:	DATE: 05/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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