313610265-5-11-2026-03-CC-MLOR-DUWVUU-20260610164516

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 313610265
Report Date: 05/11/2026
Date Signed: 05/11/2026 04:59:58 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2026 and conducted by Evaluator Jeremey McClain

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20260504093745

FACILITY NAME:	CADENCE EDUCATION LLC - THEONA		FACILITY NUMBER:	313610265
ADMINISTRATOR:	FRANKLIN BAY		FACILITY TYPE:	830
ADDRESS:	2820 THEONA WAY		TELEPHONE:	(916) 415-0780
CITY:	ROCKLIN	STATE: CA	ZIP CODE:	95765
CAPACITY:	36	CENSUS: 18	DATE:	05/11/2026
		UNANNOUNCED	TIME BEGAN:	11:40 AM
MET WITH:	Franklin Bay		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Staff are operating out of Ratio.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jeremey McClain met with licensee/facility representative Franklin Bay to deliver findings for a complaint investigation. LPA observed care and supervision of 18 infants by three staff (Eight infants supervised by two staff and 10 infants supervised by one staff while they were napping).

It was alleged that staff are operating over ratio. During the investigation, LPA reviewed staff records, made observation of the facility’s name to face records, reviewed footage of the toddler and infant rooms on the morning of 05/11/2026, made observations of teacher-child ratios during the inspection, and conducted interviews with staff.

LPA observed Staff 1 providing care for four infants during the inspection but observed that Staff 1 does not have qualifications required to care for children alone. LPA also observed that Staff 1 provided care for up to four infants by themselves on 05/11/2026 from 7:31-7:50 am, based on the name-to-face record provided. (page 1 of 2)

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:	DATE: 05/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 03-CC-20260504093745

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CADENCE EDUCATION LLC - THEONA	FACILITY NUMBER: 313610265
	VISIT DATE: 05/11/2026

NARRATIVE

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The preponderance of evidence standard has been met; therefore, the allegation is substantiated.

LPA Jeremey McClain informed facility representative Franklin Bay that this report dated 05/11/2026 documents a Type A citation which shall be posted for 30 consecutive days as there is/are immediate risks to the health, safety, or personal rights of children in care.

LPA Jeremey McClain informed facility representative Franklin Bay that this report dated 05/11/2026 documents a Type A citation which shall be posted for 30 consecutive days as there is/are immediate risks to the health, safety, or personal rights of children in care.

Also, LPA Jeremey McClain informed the facility representative Franklin Bay to provide a copy of this licensing report dated 05/11/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Deficiencies are cited on the 9099-D page of this report.

An exit interview was conducted, and this report was reviewed with licensing representative Franklin Bay. Appeal rights were provided. A Notice of Site Visit was provided and shall remain posted for 30 days.

(page 2 of 2)

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:	DATE: 05/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 03-CC-20260504093745

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CADENCE EDUCATION LLC - THEONA	FACILITY NUMBER: 313610265
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/11/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 05/12/2026 Section Cited CCR 101416.5(a)(b)	1 2 3 4 5 6 7	Staff-Infant Ratio.(a) In addition to Sections 101216.3 (c), (e), (g) and (h), and notwithstanding Sections 101216.3, (a), (b), (d) and (f), the following shall apply: b) There shall be a ratio of one teacher for every four infants in attendance. This requirement was not met	1 2 3 4 5 6 7	Facility representative stated he will adjust staff schedules in order to have a qualified infant teacher open the facility's toddler room in the morning. LPA discussed qualifications for staff currently at the facility. Facility representative will submit a schedule and plan that reflects
	8 9 10 11 12 13 14	as evidened by observation, file and record review, and staff interview. On 05/11/2026 Staff 1 was observed providing care for four infants during the inspection from approximately 1:35 - 1:50 pm. Staff 1 was also observed providing care for chidlren on the same day from 7:31-7:50 am. This poses and immediate risk to the health and safety of children in care if not corrected.	8 9 10 11 12 13 14	these changes to LPA by close of business on 05/12/2026
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	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:	DATE: 05/11/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 4