313620612-4-9-2026-03-CC-SDLA-DSYULN-20260409154100

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 313620612
Report Date: 04/06/2026
Date Signed: 04/09/2026 02:22:16 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/09/2026 and conducted by Evaluator Jeremey McClain

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20260309092754

FACILITY NAME:	CATALYST KIDS - TWIN OAKS		FACILITY NUMBER:	313620612
ADMINISTRATOR:	KALECIA LUCAS		FACILITY TYPE:	840
ADDRESS:	2835 CLUB DRIVE		TELEPHONE:	(916) 624-4101
CITY:	ROCKLIN	STATE: CA	ZIP CODE:	95765
CAPACITY:	60	CENSUS: 14	DATE:	04/06/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Kristie Brantley		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff exhibited inappropriate behavior in the presence of children in care
Staff use inappropriate language in the presence of day care children
Facility did not provide adequate supervision resulting in day care child being left alone outside

INVESTIGATION FINDINGS:

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***THIS IS AN AMENDMENT OF THE ORIGINAL DOCUMENT***Licensing Program Analyst (LPA) Jeremey McClain met with facility representative Kristie Brantley to deliver findings for a complaint investigation. LPA observed 14 children supervised by three staff.

The following was alleged:
Staff exhibited inappropriate behavior in the presence of children in care, resulting in injuring a child in care.
Staff used inappropriate language in the presence of day care children.
Facility did not provide adequate supervision resulting in a day care child being left alone outside.

During the investigation LPA conducted interviews with children, made observations at the facility, reviewed video footage that was recorded with a phone, reviewed medical documents, police reports, statements from staff, and photo evidence related to an incident that occured at the facility on 03/06/2026.
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Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:	DATE: 04/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 03-CC-20260309092754

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CATALYST KIDS - TWIN OAKS	FACILITY NUMBER: 313620612
	VISIT DATE: 04/06/2026

NARRATIVE

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Evidence gathered corroborates that on 03/06/2026, Staff 1 exhibited inappropriate behavior by throwing toy items at Child 1, in response to their behavior. Evidence gathered also corroborates that Staff 1 used inappropriate language in the presence of children in care while they were involved in a verbal altercation with a parent.

Furthermore, evidence corroborates that Child 1 was left without the presence of a staff member, as they were able to climb over a chain link fence near the facility without staff in the vicinity. .

Although LPA was unable to corroborate the cause of the injuries Child 1 suffered, the preponderance of evidence standard has been met, and the allegations are SUBSTANTIATED.

LPA Jeremey McClain informed facility representative Kristie Brantley that this report dated 04/06/2026 documents two Type A citations which shall be posted for 30 consecutive days as there were immediate risks to the health, safety, or personal rights of children in care.

Also, LPA Jeremey McClain informed facility representative Kristie Brantley to provide a copy of this licensing report dated 04/06/2026 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

An exit interview was conducted, and this report was reviewed with licensing representative Kristie Brantley. Appeal rights were provided. A Notice of Site Visit was provided and shall remain posted for 30 days.

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:	DATE: 04/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2026

LIC9099 (FAS) - (06/04)

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Control Number 03-CC-20260309092754

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CATALYST KIDS - TWIN OAKS	FACILITY NUMBER: 313620612
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/06/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 04/07/2026 Section Cited CCR 101223(a)(1)(3)	1 2 3 4 5 6 7	Personal Right. (a)The licensee shall ensure that each child is accorded the following personal rights: (1)To be accorded dignity in his/her personal relationships with staff and other persons. (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation,	1 2 3 4 5 6 7	Staff 1 was placed on leave as of 03/06/2026. Staff 1 is still under investigation with the company. A decision regarding their employment will be made when the investigation is finished. All staff currently employed at the facility will complete personal
	8 9 10 11 12 13 14	ridicule, coercion, threat, mental abuse or other actions of a punitive nature ... This requirement was not met as evidenced by interviews, video, and other documented evidenced. On 03/06/2026, Staff 1 threw toy blocks at a child in care as a response to their actions. Staff 1 also used inappropriate language in the prescene of children in care during a verbal altercation with a parent. This posed an immediate threat to the health and safety of children in care.	8 9 10 11 12 13 14	rights training. A description of the training and signatures from staff who completed the training will be sent to LPA by 04/10/2026.
Type A 04/07/2026 Section Cited CCR 101229(a)(1)	1 2 3 4 5 6 7	Responsibility for Providing Care and Supervision. (a)The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1)	1 2 3 4 5 6 7	Staff will complete training on supervision of children. Facility will create an action plan on how they plan to address children that attempt to leave the facility or leave site of staff.
	8 9 10 11 12 13 14	Supervision shall include visual observation. This requirement was not met as evidenced by video and interviews. On 03/06/2026, Child 1 was able to leave the facility and climb over a fence located near the facility without the supervision of staff. This posed an immediate risk to the health and safety of a child in care.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:	DATE: 04/06/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2026

LIC9099 (FAS) - (06/04)

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