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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313622397
Report Date: 04/25/2025
Date Signed: 04/25/2025 02:29:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2025 and conducted by Evaluator Matthew Gallo
COMPLAINT CONTROL NUMBER: 03-CC-20250220104823
FACILITY NAME:STERLING MONTESSORIFACILITY NUMBER:
313622397
ADMINISTRATOR:PAOLO SARMIENTOFACILITY TYPE:
850
ADDRESS:821 STERLING PARKWAY, STE. 200TELEPHONE:
(916) 434-7000
CITY:LINCOLNSTATE: CAZIP CODE:
95648
CAPACITY:58CENSUS: 23DATE:
04/25/2025
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Paolo SarmientoTIME COMPLETED:
02:35 PM
ALLEGATION(S):
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Staff not meeting day care child's needs
INVESTIGATION FINDINGS:
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At 9:05am on 4/25/2025, Licensing Program Analyst (LPA) Matthew Gallo arrived at the facility to close a complaint investigation into the above allegation. LPA was greeted by the office manager, and then led outside to meet with director Paolo Sarmiento. During the visit, LPA observed a total census of 23 preschool children supervised by 4 staff.

It was alleged that staff did not meet the day care needs of a child in the case of a staff member not providing comfort to a child who was crying for an extended amount of time. Throughout the investigation, LPA conducted observations, record review, and interviewed staff and parents, while the children involved and in the classroom were not old enough to interview. Interviews with staff members, including one present during the alleged incident, did not provide corroborating evidence that the needs of crying children are not met. Interviews with parents of children enrolled similarly did not provide further evidence to support the allegation, and video record of the incident was unavailable to review. Based on the available evidence, the finding for the above allegation is UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that it either did nor did not occur. (Report continues on 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20250220104823
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: STERLING MONTESSORI
FACILITY NUMBER: 313622397
VISIT DATE: 04/25/2025
NARRATIVE
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Exit interview conducted and report was reviewed with the facility representative, Paolo Sarmiento. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2