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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313622874
Report Date: 05/20/2025
Date Signed: 05/20/2025 01:48:54 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2025 and conducted by Evaluator Mandie Goodwin
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250310114920
FACILITY NAME:PLAY CARE LEARNING CTR (PS)FACILITY NUMBER:
313622874
ADMINISTRATOR:TELLO, ALEJANDRAFACILITY TYPE:
850
ADDRESS:4080 BASELINE ROADTELEPHONE:
(916) 746-9960
CITY:ROSEVILLESTATE: CAZIP CODE:
95747
CAPACITY:216CENSUS: 102DATE:
05/20/2025
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Banafsheh (Bonnie) LeeTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff are operating out of ratio
INVESTIGATION FINDINGS:
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On May 20th, 2025 Licensing Program Analysts (LPAs) Mandie Goodwin and Stephanie Piring met with owner Banafsheh (Bonnie) Lee to continue and close a complaint investigation. Upon arrival 102 preschool children were present supervised by 11 staff members across 5 classrooms.

It was alleged that facility is operating out of ratio. LPAs observed ratio during inspections on 3/18/25, 4/9/25, and 5/20/25. During inspections on 3/18/25 LPAs observed the Tulip classroom had 16 children with 2 staff members. Owner stated in an interview that one of the staff members in that classroom has no Early Childhood Education units. This is above the permitted 15 children in attendance when an aide is used. On 4/9/25 LPAs observed 26 children with 2 staff in a classroom, which is above the ratio of one teacher for every 12 children.
Based on observations the preponderance of evidence standard has been met; therefore, the above allegations are substantiated. Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20250310114920
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: PLAY CARE LEARNING CTR (PS)
FACILITY NUMBER: 313622874
VISIT DATE: 05/20/2025
NARRATIVE
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LPA Mandie Goodwin informed director that this report dated 5/20/25 documents a Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care. Also, LPA Mandie Goodwin informed the Director to provide a copy of this licensing report that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. Exit interview with owner Banafsheh (Bonnie) Lee was conducted and appeal rights were provided.

See LIC 9099-D for deficiencies.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20250310114920
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: PLAY CARE LEARNING CTR (PS)
FACILITY NUMBER: 313622874
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
05/21/2025
Section Cited
CCR
101216.3(a)
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Teacher-Child Ratio: (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. (b) The licensee may use teacher aides in a teacher-child ratio of one teacher and one aide for every 15 children...
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Owner stated she will type up a classroom schedule to show proper ratios with enough staff and send to LPA Goodwin.
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This requirement is not met as evidenced by: Based on observation LPAs observed 26 children with 2 teachers, and observed 16 children in a classroom that was using an aide, which poses an immediate health, safety, or personal rights risk to pesons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2025 and conducted by Evaluator Mandie Goodwin
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250310114920

FACILITY NAME:PLAY CARE LEARNING CTR (PS)FACILITY NUMBER:
313622874
ADMINISTRATOR:TELLO, ALEJANDRAFACILITY TYPE:
850
ADDRESS:4080 BASELINE ROADTELEPHONE:
(916) 746-9960
CITY:ROSEVILLESTATE: CAZIP CODE:
95747
CAPACITY:216CENSUS: 102DATE:
05/20/2025
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Banafsheh (Bonnie) LeeTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff are commingling day care children
Staff do not report incidents to child’s parents
INVESTIGATION FINDINGS:
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On May 20th, 2025 Licensing Program Analysts (LPAs) Mandie Goodwin and Stephanie Piring met with owner Banafsheh (Bonnie) Lee to continue and close a complaint investigation. Upon arrival 102 preschool children were present supervised by 11 staff members across 5 classrooms.
It was alleged that facility is commingling daycare children. LPA observed that there are two classrooms on the infant license- Baby Breath and Cherry Blossom. Based on interviews conducted LPA received conflicting information on whether children from the infant classes are combined with children from the preschool programs. It was additionally alleged that staff do not report incidents to children's parents. It was reported that concerning behaviors are not communicated to the child’s authorized representative. LPA conducted interviews with staff and clients. Staff stated that they use the Brightwheel app to communicate injuries and incidents. LPA received mixed responses from clients in regards to if student behaviors are communicated. There is not a preponderance of evidence to prove that the allegations did or did not occur, therefore the allegations were determined to be unsubstantiated. There were no Title 22 deficiencies during today’s investigation. LPA reviewed this report with Licensee and provided Appeal Rights. A Notice of Site Visit was provided that must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4