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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313622874
Report Date: 06/03/2025
Date Signed: 06/03/2025 03:53:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2025 and conducted by Evaluator Stephanie Piring
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250403123204
FACILITY NAME:PLAY CARE LEARNING CTR (PS)FACILITY NUMBER:
313622874
ADMINISTRATOR:TELLO, ALEJANDRAFACILITY TYPE:
850
ADDRESS:4080 BASELINE ROADTELEPHONE:
(916) 746-9960
CITY:ROSEVILLESTATE: CAZIP CODE:
95747
CAPACITY:216CENSUS: 82DATE:
06/03/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:TIME COMPLETED:
04:00 PM
ALLEGATION(S):
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9
Staff handled daycare child in a rough manner;
Staff yelled at children in care
INVESTIGATION FINDINGS:
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On June 3, 2025 Licensing Program Analysts (LPA) Stephanie Piring met with Facility Representative Banafsheh (Bonnie) Lee to deliver complaint investigation findings. Upon arrival 82 preschool age children were present, supervised by 9 staff members across 4 classrooms.

It was alleged that staff handled daycare child in a rough manner, and staff yelled at children in care . During the course of the investigation, LPA made observations, and conducted interviews with staff and children. Interviews with staff and children did not reveal any instances where staff were rough with children or yelled at children. Although the allegation(s) may have happened, there is not a preponderance of evidence to prove the allegation; therefore, the allegation is unsubstantiated. Exit interview was conducted and report was reviewed with Facility Representative Banafsheh (Bonnie) Lee . Appeal rights were provided. Notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Stephanie Piring
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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