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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313622875
Report Date: 05/20/2025
Date Signed: 05/20/2025 01:45:22 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2025 and conducted by Evaluator Mandie Goodwin
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250310103325
FACILITY NAME:PLAY CARE LEARNING CENTER (INF)FACILITY NUMBER:
313622875
ADMINISTRATOR:TELLO, ALEJANDRAFACILITY TYPE:
830
ADDRESS:4080 BASELINE ROADTELEPHONE:
(916) 746-9960
CITY:ROSEVILLESTATE: CAZIP CODE:
95747
CAPACITY:36CENSUS: 25DATE:
05/20/2025
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Banafsheh (Bonnie) LeeTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff are operating out of ratio
INVESTIGATION FINDINGS:
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On May 20th, 2025 Licensing Program Analysts (LPAs) Mandie Goodwin and Stephanie Piring met with owner Banafsheh (Bonnie) Lee to continue and close a complaint investigation. Upon arrival 25 infant children were present supervised by 6 staff members across 2 classrooms.

It was alleged that facility is operating out of ratio. LPAs observed ratio during inspections on 3/18/25, 4/9/25, and 5/20/25. During an inspection on 5/20/25 LPAs obeserved 17 infant children in a classroom with 4 staff members. This is above the permitted ratio of 4 infants to every 1 staff member.

Based on observation the preponderance of evidence standard has been met; therefore, the above allegations are substantiated. Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20250310103325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: PLAY CARE LEARNING CENTER (INF)
FACILITY NUMBER: 313622875
VISIT DATE: 05/20/2025
NARRATIVE
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LPA Mandie Goodwin informed director that this report dated 5/20/25 documents a Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care. Also, LPA Mandie Goodwin informed the Director to provide a copy of this licensing report that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. Exit interview with owner Banafsheh (Bonnie) Lee was conducted and appeal rights were provided.

See LIC 9099-D for deficiencies.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20250310103325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: PLAY CARE LEARNING CENTER (INF)
FACILITY NUMBER: 313622875
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/21/2025
Section Cited
CCR
101416.5(b)
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Staff Infant Ratio: (b) There shall be a ratio of one teacher for every four infants in attendance. This requirement is not met as evidenced by: Based on observation LPAs observed 17 infants in a classroom with 4 staff, which poses an immediate health, safety, or personal rights risk to pesons in care.
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Director moved an additional staff member into the classroom. Deficiency cleared during inspection.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2025 and conducted by Evaluator Mandie Goodwin
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250310103325

FACILITY NAME:PLAY CARE LEARNING CENTER (INF)FACILITY NUMBER:
313622875
ADMINISTRATOR:TELLO, ALEJANDRAFACILITY TYPE:
830
ADDRESS:4080 BASELINE ROADTELEPHONE:
(916) 746-9960
CITY:ROSEVILLESTATE: CAZIP CODE:
95747
CAPACITY:36CENSUS: 25DATE:
05/20/2025
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Banafsheh (Bonnie) LeeTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff are commingling daycare children
Staff do not keep cleaning products out of reach of infants
INVESTIGATION FINDINGS:
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On May 20th, 2025 Licensing Program Analysts (LPAs) Mandie Goodwin and Stephanie Piring met with owner Banafsheh (Bonnie) Lee to continue and close a complaint investigation. Upon arrival 25 infant children were present supervised by 6 staff members across 2 classrooms.
It was alleged that staff are commingling day care children. LPA observed that there are two classrooms on the infant license- Baby Breath and Cherry Blossom. Based on interviews conducted LPA received conflicting information on whether children from the infant classes are combined with children from the preschool programs. It was additionally alleged that staff do not keep cleaning products out of reach of children- During an inspection on 4/9/25 LPA observed mops stored in the hallway after cleaning. LPA observed that cleaning sprays are kept out of reach of children. Some interviews conducted stated that mops would be left in the classroom, however it was undetermined if they were accessible to children. There is not a preponderance of evidence to prove that the allegations did or did not occur, therefore the allegations were determined to be unsubstantiated. There were no Title 22 deficiencies during today’s investigation. LPA reviewed this report with Licensee and provided Appeal Rights. A Notice of Site Visit was provided that must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4