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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313624161
Report Date: 02/25/2025
Date Signed: 02/25/2025 02:20:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/22/2025 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250222163356
FACILITY NAME:CHILDTIME LEARNING CENTERFACILITY NUMBER:
313624161
ADMINISTRATOR:PAMELA NASCAFACILITY TYPE:
850
ADDRESS:1622 SIERRA GARDENS DRIVETELEPHONE:
(248) 697-9000
CITY:ROSEVILLESTATE: CAZIP CODE:
95661
CAPACITY:90CENSUS: 42DATE:
02/25/2025
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Pamela Nasca TIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Facility operating over ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jeremey McClain met with licensing representative Pamela Nasca to deliver findings for a complaint investigation. LPA observed 42 children supervised by five staff.

It was alleged that the facility is operating over ratio. LPA conducted interviews with staff during today’s investigation. Evidence concluded that the facility operated over ratio this morning from approximately 7:45-8:00 am. The staff member had a max of 21 children during that time span. Evidence gathered confirms that the facility has also operated over ratio on multiple occurrences prior to this morning.

The preponderance of evidence standard has been met; therefore, the allegation is SUBSTANTIATED.

LPA Jeremey McClain informed the facility representative Pamela Nasca that this report dated 02/25/2025 documents a Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk to the health, safety, or personal rights of children in care. CONTINUED...


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20250222163356
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 313624161
VISIT DATE: 02/25/2025
NARRATIVE
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Also, LPA Jeremey McClain informed the facility representative Pamela Nasca to provide a copy of this licensing report dated 02/25/205 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

CONTINUED on 9099-D
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20250222163356
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 313624161
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/26/2025
Section Cited
CCR
101216.3(a)
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Teacher-Child Ratio. (a)There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. This requirement was not met as evidenced by staff interviews. It was confirmed that a staff supervised more than
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Licensing representative has agreed to the following: 1) two more teachers will be scheduled to relieve the opening room at 7:30 and 7:45 am. Proof of this schedule change will be sent to LPA by 02/26/2025, 2) proof of staff adhering to the schedule change will be sent to LPA by the close of business on
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12 children for a period of at least 15 minutes by themselves in the opening room. It was also confirmed that staff have previously supervised more than 12 children alone on multiple occassions other than this morning. This is considered an immediate risk to the health and safety of children in care.
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02/26/2025, 3) facility will review sign in logs from 7:00-8:00 am from previous weeks to ensure that the schedule change will accomodate the ratios necessary 4) Facility is currently hiring for 2 vacant positions
5) LPA will conduct a plan of correction visit.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3