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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313625035
Report Date: 09/11/2025
Date Signed: 09/11/2025 04:08:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2025 and conducted by Evaluator Jeremey McClain
COMPLAINT CONTROL NUMBER: 03-CC-20250730123900
FACILITY NAME:STAR RIDGEVIEWFACILITY NUMBER:
313625035
ADMINISTRATOR:TIM WILLIAMSONFACILITY TYPE:
840
ADDRESS:9177 TWIN SCHOOLS ROADTELEPHONE:
(916) 632-8407
CITY:GRANITE BAYSTATE: CAZIP CODE:
95746
CAPACITY:60CENSUS: 21DATE:
09/11/2025
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Emily RatenneTIME COMPLETED:
04:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not intervene when children were speaking inappropriately to each other.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jeremey McClain met with licensing representative Emily Ratenne to deliver findings for a complaint investigation. LPA observed 21 children supervised by four staff.
It was alleged staff did not intervene when children were speaking inappropriately to each other.
During the investigation LPA reviewed children’s files, interviewed staff, and interviewed a child. Evidence suggests that staff did not allow children to speak to each other inappropriately. LPA observed incident reports for multiple children that documented staff correcting them and informing their parents/guardians of the event.
The preponderance of evidence standard has not been met, and the allegation is determined to UNSUBSTANTIATED. The allegation can neither be confirmed nor dismissed.
An exit interview was conducted, and this report was reviewed with licensing representative Emily Ratenne. Appeal rights were provided. A Notice of Site Visit was provided and should remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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