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13 | Enforcement Analyst (EA), Ramsey Chimienti, with the Home Care Services Branch (HCSB) arrived at the business address for Always Best Care Sacramento, and was greeted by Designee, Lisa Watson. The analyst explained that he was there to conduct a complaint investigation regarding the above allegation and listed documents that will need to be made available in order to complete the investigation.
The requested documents included training plan for new hires, comprehensive hiring packet, job descriptions, training course material, pre-hire phone screening, job experience verification process, and statements from staff.
EA Chimienti concluded that there was not conclusive evidence to substantiate the above allegations. The analysts delivered the findings to the Designee. Based on the preponderance of evidence gathered through interviews conducted, evidence obtained and observations, the above allegations were found to be UNSUBSTANTIATED. An exit interview was conducted, and the investigation reports and appeal rights were provided to the Designee. |