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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 314700026
Report Date: 03/06/2026
Date Signed: 03/11/2026 07:10:54 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/14/2026 and conducted by Evaluator Ramsey Chimienti
COMPLAINT CONTROL NUMBER: 47-HC-20260114080222
FACILITY NAME:SENIOR HELPERSFACILITY NUMBER:
314700026
ADMINISTRATOR:MELINDA PERERAFACILITY TYPE:
300
ADDRESS:835 TWELVE BRIDGES DR. #85TELEPHONE:
(916) 587-0102
CITY:LINCOLNSTATE: CAZIP CODE:
95648
CAPACITY:CENSUS: DATE:
03/06/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Melinda PereraTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
HCO did not provide services to client as contracted
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/6/26, Enforcement Analyst (EA) Ramsey Chimienti conducted an on-site visit at the business address for Senior Helpers in Lincoln, CA. Upon arrival, EA Chimienti introduced himself and was greeted by Licensee, Melinda Perera. EA Chimienti explained the purpose of the visit, which was to investigate the above complaint allegation. During the visit, EA interviewed Melinda regarding the company’s onboarding procedures for caregivers, including background checks and registration on the Home Care Aide (HCA) Registry. He also reviewed caregiver personnel files and scheduling documents to verify compliance with licensing requirements. Additionally, EA Chimienti interviewed the Licensee regarding their policy for addressing missed caregiver shifts. The Licensee provided several documents, including the client service agreement—which outlined procedures for service interruptions, as well as the employee handbook detailing attendance and punctuality expectations.

Based on observations, document review, and interviews, EA Chimienti determined there was insufficient evidence to support the complaint allegation(s). Therefore, the allegation is deemed UNSUBSTANTIATED. EA concluded the visit with an exit interview and provided the agency with a copy of the HCS 9099 investigation report and information regarding appeal rights.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Ramsey Chimienti
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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