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13 | On 5/7/2021 LPA Tryon spoke with former licensee Kim Cavender to complete the complaint. LPA met with Ms. Cavender by phone due to concerns related to COVID-19.
LPA has spoken with the administrator, one witness and four former residents. LPA learned that no one had ever heard any of the current staff that were employed at the time of the complaint or in the recent past yell or be disresptful to any of the residents. Resident allegedly involved (R1) did not recall anyone yelling, could not name or describe anyone who had done so.
Therefore, since LPA found no evidence of staff disrespect of or yelling at residents. The allegation is UNFOUNDED.
A finding of UNFOUNDED means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview conducted.
A copy of this Complaint Investigation Report will be forwarded to the former licensee by e-mail. She has been asked to print out 2 copies, sign both, keep one for her records, and return the other copy to CCL for agency facility files. A hard copy will be kept in the file. |