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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 315001593
Report Date: 04/28/2026
Date Signed: 04/28/2026 12:43:43 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2026 and conducted by Evaluator Melissa Parks
PUBLIC
COMPLAINT CONTROL NUMBER: 59-AS-20260423104246
FACILITY NAME:ALWAYS QUALITY CAREFACILITY NUMBER:
315001593
ADMINISTRATOR:ALEXA, MARYANNAFACILITY TYPE:
740
ADDRESS:3870 DIAMOND COURTTELEPHONE:
(916) 539-0308
CITY:ROCKLINSTATE: CAZIP CODE:
95677
CAPACITY:6CENSUS: 4DATE:
04/28/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Alin PinteaTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Unlawful Eviction
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Melissa Parks arrived on Tuesday April 28, 2026 unannounced to conduct a complaint visit regarding the above allegation. LPA met with staff Alin and explained the purpose of the visit.

LPA interviewed Alin and staff regarding the allegation. LPA learned the following: R1 had lived at the facility for approximately 3 months. R1 was noncompliant with taking medication. Additionally R1 was noncomplaint with staff assisting with care. R1 requested to go to the hospital on 4/22/26 due to pain and difficulty breathing. R1 came back from the hospital the following day. R1 obtained a list of RCFEs from the hospital. R1, in conjuction with their referral agent, found a RCFE closer to their primary physician. Alin moved R1 and their belongings to this facility on 4/24/26. LPA spoke with R1's referral agent who confirmed that R1 returned to this facility after being hospitalized and moved willingly into a new facility the following day.

continued on 9099-c
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Melissa Parks
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20260423104246
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ALWAYS QUALITY CARE
FACILITY NUMBER: 315001593
VISIT DATE: 04/28/2026
NARRATIVE
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Based on the evidence provided, the preponderance of evidence standards was not met, therefore, the above allegation is found to be UNFOUNDED. An unfounded allegation means that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted. A copy of this report was left at the facility.
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Melissa Parks
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2