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32 | **report continued from 9099.....
Allegation- Staff does not ensure residents receive feeding and hydration assistance. UNSUBSTANTIATED. --The Department conducted four (4) staff , two (2) witnesses and four (4) residents' interviews, reviewed records to investigate the allegation. During residents’ interviews, residents stated that staff respond in a timely manner, however sometimes there is a delay in response due to staff assisting other resident’s needs. Interviews and record review indicated that resident’s ADL’s which includes residents showering, incontinence, meal assistance and care needs are met as required and documented accordingly. During interviews with facility staff and residents, it was revealed that facility is providing food with different menu choices on daily basis and there were no concerns. Additionally, staff were assisting with meal services for those residents who require assistance without any issues. Staff interviews indicated that they were providing water and other beverages to residents to keep them properly hydrated and were reporting any concerns as needed. One of two witnesses did not indicate any concerns with staff not assisting timely residents with feeding and hydration assistance. During department visits, department did not see any concerns in this area, therefore this allegation is found to be UNSUBSTANTIATED.
Allegation- Staff does not ensure residents are treated with dignity and respect. UNSUBSTANTIATED.
The Department interviewed four (4) residents, two (2) witnesses and four (4) staff members to investigate this allegation. Interviews did not indicate any residents, staff and/or witness observed that staff are not providing privacy to residents in care. Department observed during facility visits that facility staff were attentive to resident’s needs and providing them privacy while taking care of them and during resident’s personal time with families and visitors and were treating residents with respect and dignity. During residents’ interviews, residents stated that facility staff are meeting their care needs and did not express any concerns with privacy, respect, or dignity. Residents’ interviews indicated that staff were treating all residents with dignity and respect and did not express any issues. Two witnesses interviews indicated their satisfaction with staff’s professionalism and did not express any issue with staff were being rough with their care or speaking to them in any inappropriate manner. Staff interviews reflected that staff were treating all residents with respect and dignity and were not speaking inappropriately to any residents. During complaint investigation, Department was made aware that facility was taking internal measures once facility observe any staff member who require retraining with Residents Rights and other required topics. Based on facility tour, interviews and observations, the department found this allegation is to be UNSUBSTANTIATED.
A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted. Copy of the report was provided.
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