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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 315002798
Report Date: 06/30/2026
Date Signed: 06/30/2026 04:03:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2026 and conducted by Evaluator Graham Gunby
COMPLAINT CONTROL NUMBER: 59-AS-20260123102832
FACILITY NAME:OAKMONT OF ROSEVILLEFACILITY NUMBER:
315002798
ADMINISTRATOR:ANGELIQUE DOYLEFACILITY TYPE:
740
ADDRESS:1101 SECRET RAVINE PARKWAYTELEPHONE:
(916) 771-6700
CITY:ROSEVILLESTATE: CAZIP CODE:
95661
CAPACITY:120CENSUS: 115DATE:
06/30/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Executive Director - Angelique DoyleTIME COMPLETED:
02:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not answer residents' call buttons in a timely manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Graham Gunby arrived on 06/30/2026 to deliver findings to a complaint the department received on 01/23/2026. LPA met with Executive Director, Angelique Doyle, and explained the purpose of this visit.
During the interview process, the Executive Director and carestaff that worked with the resident were interviewed. The resident was not interviewed, as R1 and R2 has moved. Documents received and reviewed were the average call button times. The administrator and staff persons reported that they typically respond to call button times within 5-20 minutes. It was reported that if one of the staff persons are busy with one resident, they will radio to another staff person to assist and respond to a second resident. Staff indicated that they work well together to try and meet all resident’s needs in a timely manner. The administrator stated that the average response time is between a 5-20 minute time frame. The call logs showed staff responding to call buttons in a timely manner.
Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.
No deficiencies cited. Exit interview conducted and a copy of the report was provided to Executive Director Angelique Doyle.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Ordonez
LICENSING EVALUATOR NAME: Graham Gunby
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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