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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 315003016
Report Date: 02/11/2026
Date Signed: 02/11/2026 02:50:44 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2026 and conducted by Evaluator Melissa Parks
PUBLIC
COMPLAINT CONTROL NUMBER: 59-AS-20260126154603
FACILITY NAME:SENIOR CARE VILLA OF LOOMISFACILITY NUMBER:
315003016
ADMINISTRATOR:SHREETIKA CHANDFACILITY TYPE:
740
ADDRESS:3400 CHISOM TRAILTELEPHONE:
(916) 652-8000
CITY:LOOMISSTATE: CAZIP CODE:
95650
CAPACITY:35CENSUS: 22DATE:
02/11/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Shreetika ChandTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff are serving undercooked food to residents in care.
Staff did not keep facility free of vermin.
Staff did not treat residents scabies infection.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Melissa Parks arrived unannounced on Wednesday February 11, 2026, to deliver findings for a complaint received on 1/26/2026. LPA met with Administrator Shreetika and explained the purpose of the visit.

LPA interviewed the Administrator, cook, and staff regarding meals which were served to the residents. No interviews stated that food was undercooked. Additionally, no interviews acknowledged residents becoming sick after eating meals.

LPA interviewed the Administrator and staff who stated that there was no current diagnosis of scabies. Per staff, R1-R4 had/were experiencing skin irritation. Staff followed up with care for those residents and received the following diagnosis: R1 had dermatitis, R2 had hyperglycemia , R3 had an allergic reaction and shingles, and R4 had dermatitis. LPA did not review any documentation where scabies was tested for and confirmed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maribeth Senty
LICENSING EVALUATOR NAME: Melissa Parks
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20260126154603
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SENIOR CARE VILLA OF LOOMIS
FACILITY NUMBER: 315003016
VISIT DATE: 02/11/2026
NARRATIVE
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While no staff acknowledged that they witnessed vermin in the facility, the Administrator stated that it was reported to her that a staff member observed a rodent near the kitchen. The administrator then contacted the contracted pest control company to immediately provide interior pest management services. Previously, pest control services were only provided to the outside of the facility. LPA toured the kitchen and did not find any evidence of rodents.

Based on information obtained during the investigation, LPA finds the allegations to be
UNSUBSTANTIATED- a finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred,

Exit interview conducted. A copy of this report was provided to the facility.
SUPERVISORS NAME: Maribeth Senty
LICENSING EVALUATOR NAME: Melissa Parks
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2