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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 315920222
Report Date: 06/18/2026
Date Signed: 06/18/2026 02:39:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/11/2026 and conducted by Evaluator Kevin Mknelly
COMPLAINT CONTROL NUMBER: 59-AS-20260611102742
FACILITY NAME:IVY AT BLUE OAKS, THEFACILITY NUMBER:
315920222
ADMINISTRATOR:SWEARINGEN, MICHELLEFACILITY TYPE:
740
ADDRESS:275 ROSEVILLE PARKWAYTELEPHONE:
(916) 432-2878
CITY:ROSEVILLESTATE: CAZIP CODE:
95678
CAPACITY:157CENSUS: 109DATE:
06/18/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Chad Rogers, EDTIME COMPLETED:
02:40 PM
ALLEGATION(S):
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9
Staff do not serve residents food of good quality..

Staff do not assist residents with care in a timely manner.

Staff do not adequately communicate with responsible party regarding residents care.
INVESTIGATION FINDINGS:
1
2
3
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5
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7
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9
10
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13
On 6/18/26, Licensing Program Analyst (LPA) Kevin Mknelly conducted an unannounced complaint investigation visit to deliver the findings for the above allegations and met with executive Director (ED), Chad Rgers.
The department received an anonymous complaint which failed to provide specific actionable information (names of those effected, names of staff involved, time line of the allegations or a time period of the alleged events). The reporting party did not provide contact information with which LPA could seek clarifying information.
LPA requested documents establishing them as the new ED be submitted to update the facility file.
LPA discussed the allegations with the ED and business manager. Neither could identify a resident issue brought to their attention that relates to the allegations.
As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
Exit interview with administrator.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Ordonez
LICENSING EVALUATOR NAME: Kevin Mknelly
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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