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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 317002200
Report Date: 11/16/2022
Date Signed: 02/03/2023 08:42:35 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO - RESIDENTIAL, 520 COHASSET RD., STE. 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/10/2022 and conducted by Evaluator Todd Tryon
PUBLIC
COMPLAINT CONTROL NUMBER: 25-AS-20221110132142
FACILITY NAME:YOUNG'S CARE HOMEFACILITY NUMBER:
317002200
ADMINISTRATOR:DENISE YOUNGFACILITY TYPE:
735
ADDRESS:24295 MILK RANCH ROADTELEPHONE:
(530) 346-7482
CITY:COLFAXSTATE: CAZIP CODE:
95713
CAPACITY:6CENSUS: 5DATE:
11/16/2022
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Denise YoungTIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
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9
Staff refuses to provide medical transportation for client.
INVESTIGATION FINDINGS:
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5
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7
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9
10
11
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13
On 11/6/2022 LPA Tryon visited the facility to open the complaint. LPA met with Denise Young. LPA had self-screened for COVID.
LPA spoke with Mrs. Young and with resident. LPA learned that the resident involved has been taken to all medical appointments that the staff was aware of. Resident said that the doctor had asked her about a follow-up appointment at her last visit. She agreed that it is obviously a misunderstanding about appointments between the doctor's office and staff. Staff do take her to appointments when they are aware.
It appears that it is not clear what appointments may have been missed; and that any that were missed are because of mis-communication, rather than intentional. The staff will follow up to find out what appointments may be needed.
At this time, LPA finds the allegation to be unsubstantiated. A finding of unsubstantiated means that although the allegation may have happened and/or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted. Appeal rights provided.
* Amended Document: Document changed from "Confidential" to "Public."
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Ordonez
LICENSING EVALUATOR NAME: Todd Tryon
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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