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13 | Licensing Program Analyst (LPA) Hiratsuka, conducted this unannounced complaint visit to deliver the results of the allegation above.
The department reviewed client record and conducted interviews with staff, client, and witness. Staff and client have different version of event and there was no direct witness to the event. Because each side has their own version of events the allegation cannot be proved or disproved.
Based on interviews conducted by the Department and records review, the preponderance of evidence standards has not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. |