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32 | 9099C-2. Allegation: Staff are not providing adequate food service to residents. The allegation states many residents complain about the food they are served due to it being not hot enough and being served at a lukewarm/room temperature.
On July 24, 2025, LPA interviewed the administrator and Resident Services Director (RSD) about the food service. The administrator stated there is currently an opening for "Chef" in the Culinary Dept and one of the cooks stepped up temporarily to cover. Additionally, the administrator stated menu selections are updated on a weekly basis, and plates were previously sitting on the warmer and for an unspecified amount of time. The administrator explained the food service improved the beginning of July 2025- and they are "not plating the foot until the kitchen gets the order", and that there are "two daily specials- prepared in large quantities and kept on the steam table, and there is a daily Pre-Stand up meeting in the kitchen at 11:15 am.
The RSD stated she is "not sure about the food temperature" and there was a "major change made in the beginning of July"- the change was so major that it's "more like a restaurant now - the food is not sitting on a warmer and was pre-plated before", and the improvement has to do with restructuring the way meals are ordered".
LPA observed culinary staff, (S2), acting as the temporary lead chef, and (S3) present as a Prep Cook. (S2) explained to LPA how the "proofer" is used to warm resident plates to a temperature of 140*F before plating and serving the food. LPA observed (S2) to be preparing and plating food according to individual paper "tickets" displayed, and (S2) explained that culinary staff is "serving when the food is ordered, like a restaurant". (S2) indicated they have received "good feedback" on the new process and confirmed the shelf is hot- measuring 146*F.
Also, on July 24,2025, LPA spoke with a few residents who were seated and eating lunch. One resident indicated the soup is "always hot" and that staff is "really kind" to residents and staff. A second resident stated she was served pizza and waffles the other day and it was "cold".
On October 24, 2025, LPA interviewed multiple residents in the Assisted Living dining room during the lunch hour. Several residents stated the food temperature has improved over the last two weeks and the plates are now being warmed, which allows residents more time in eating their meal. A few residents stated they really like the breakfast choices but there are no low salt, diabetic options on the menu. *cont on 9099C-3..
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