317005468-4-15-2022-25-AS-KHOS-CEAUPX-20220510154616

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 317005468
Report Date: 04/15/2022
Date Signed: 04/15/2022 03:12:29 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2022 and conducted by Evaluator Todd Tryon

PUBLIC

COMPLAINT CONTROL NUMBER: 25-AS-20220316163222

FACILITY NAME:	BROOKDALE AUBURN		FACILITY NUMBER:	317005468
ADMINISTRATOR:	MORGAN WHINERY		FACILITY TYPE:	740
ADDRESS:	11550 EDUCATION ST		TELEPHONE:	(530) 888-8847
CITY:	AUBURN	STATE: CA	ZIP CODE:	95602
CAPACITY:	110	CENSUS: 66	DATE:	04/15/2022
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Morgan Whinery		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff speaks rudely to residents.

INVESTIGATION FINDINGS:

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LPA Tryon arrived at the facility unannounced on 4/15/2022 at 11:00 a.m. to continue to work on the complaint. LPA was screened at the door for COVID symptoms, temperature taken. LPA used hand sanitizer and wore a surgical mask.
LPA has interviewed witness, staff, Executive Director, and 5 residents. LPA learned that there was a staff person who did not always click with other staff members. It appears that the staff may have spoken gruffly with other staff, but in speaking with residents, ED and staff, LPA did not find evidence that staff S1 was ever rude to residents. It is possible that the staff could have been "rude", but it does appear that the staff met resident needs At this time, the staff in question is no longer employed at the facility. Since there is a lack of evidence to support that the allegation did or did not occur, Also, it is not clear that someone being "rude" as described in the complaint actually rises to the point of any kind of abuse. LPA finds the complaint to be Unsubstantiated. A finding that the allegation is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted, appeal rights provided.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Troy Ordonez	TELEPHONE: (916) 263-4832
LICENSING EVALUATOR NAME: Todd Tryon	TELEPHONE: (916) 208-7709
LICENSING EVALUATOR SIGNATURE:	DATE: 04/15/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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