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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 317005900
Report Date: 03/20/2026
Date Signed: 03/20/2026 02:44:37 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2025 and conducted by Evaluator Graham Gunby
COMPLAINT CONTROL NUMBER: 59-AS-20251215091659
FACILITY NAME:MEADOW OAKS OF ROSEVILLEFACILITY NUMBER:
317005900
ADMINISTRATOR:NATHAN CONDIEFACILITY TYPE:
740
ADDRESS:930 OAK RIDGE RDTELEPHONE:
(916) 774-0200
CITY:ROSEVILLESTATE: CAZIP CODE:
95661
CAPACITY:108CENSUS: 81DATE:
03/20/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Executive Director - Sheri KimbroTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff speaks inappropriately at residents
Staff do not respond to residents call buttons in timely manner
Staff are handling residents in a rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Graham Gunby arrived unannounced on 03/20/2026 to complete and deliver findings to a complaint received on 12/15/2025. LPA met with Executive Director, Sherri Kimbro and explained the purpose of the visit.

Throughout the course of the investigation, the department conducted interviews and record reviews.

Please continue to LIC9099C..
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Troy Ordonez
LICENSING EVALUATOR NAME: Graham Gunby
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20251215091659
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: MEADOW OAKS OF ROSEVILLE
FACILITY NUMBER: 317005900
VISIT DATE: 03/20/2026
NARRATIVE
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Staff speaks inappropriately at residents

Based on interviews with staff and residents to conduct the investigation. LPA interviewed staff and Executive Director in which they stated they have not observed staff talking inappropriately to residents. LPA interviewed relevant party in which they stated current staff do not talk inappropriately to residents but in the past staff have spoken to residents in appropriately. Relevant party was unable to give names of staff or specific incidents. Due to the information gathered LPA finds allegation to be UNFOUNDED.

Staff do not respond to residents call buttons in timely manner

Complaint alleges that Staff are not answering residents' call buttons in a timely manner. Based on an observation of facility records, LPA could not prove or disprove the allegation. On 12/18/2025 LPA reviewed call button logs and observed staff are responding to call buttons within a timely manner. In addition, LPA conducted interviews and learned of no concerns as it relates to answering of the call bells in a timely manner. LPA could not corroborate the allegation, therefore the LPA finds allegation to be UNFOUNDED

Staff are handling residents in a rough manner

Based on interviews that was conducted with residents, residents stated that they did not witness staff handling residents in rough manner and they were satisfied with staff's care at the facility. Staff interviewed stated that they have not observe other staff being rough with residents in any manner. Staff interviews indicated that staff treat all residents with respect and dignity and work at facility in a professional manner. Furthermore, department did not observe any kind of bruising, body marks or any other injury related to staff being rough with residents in facility’s records and documentation. Based on gathered information, this allegation was found to be UNFOUNDED.

A finding that the allegations are Unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis. Exit interview conducted. A copy of this report has been provided to facility.

SUPERVISORS NAME: Troy Ordonez
LICENSING EVALUATOR NAME: Graham Gunby
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2