<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 330900842
Report Date: 10/11/2024
Date Signed: 10/11/2024 02:56:54 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2024 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240930141844
FACILITY NAME:TEMPLE BETH EL CHILD DEVELOPMENT CENTERFACILITY NUMBER:
330900842
ADMINISTRATOR:TRUDY OLIVERFACILITY TYPE:
850
ADDRESS:2675 CENTRAL AVENUETELEPHONE:
(951) 682-7282
CITY:RIVERSIDESTATE: CAZIP CODE:
92506
CAPACITY:140CENSUS: 68DATE:
10/11/2024
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Trudy Oliver and Tanya SoleskiTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not follow facility toileting policy.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On the date and time listed above, Licensing Program Analyst (LPA) Giselle Carbullido arrived at the facility to investigate the above complaint received on 09/30/24. An initial visit was conducted on 10/02/24 at which time LPA conducted interviews and reviewed records. LPA was granted entry by facility representatives Tanya Soleski and Trudy Oliver. LPA discussed purpose of visit, took census, and toured the facility. LPA met with the facility representatives to further discuss the complaint allegations and deliver findings.

It was alleged staff did not follow facility toileting policy. During the investigation, LPA interviewed all pertinent parties, including facility staff, and reviewed records, which included the facilities admission agreement.
LPA reviewed facility admission agreement that includes parent handbook. Parent handbook pages 25-26 notes ‘The center’s program includes toilet transitioning children, generally ages of 2-3.5’; ‘A written toilet training plan shall be developed between the parent(s) and teacher as consistency is essential for success'.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2024 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240930141844

FACILITY NAME:TEMPLE BETH EL CHILD DEVELOPMENT CENTERFACILITY NUMBER:
330900842
ADMINISTRATOR:TRUDY OLIVERFACILITY TYPE:
850
ADDRESS:2675 CENTRAL AVENUETELEPHONE:
(951) 682-7282
CITY:RIVERSIDESTATE: CAZIP CODE:
92506
CAPACITY:140CENSUS: 68DATE:
10/11/2024
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Trudy Oliver and Tanya SoleskiTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff left day care child soiled for extended periods.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On the date and time listed above, Licensing Program Analyst (LPA) Giselle Carbullido arrived at the facility to investigate the above complaint received on 09/30/24. An initial visit was conducted on 10/02/24 at which time LPA conducted interviews and reviewed records. LPA was granted entry by facility representative, Trudy Oliver. LPA discussed purpose of visit, took census, and toured the facility. LPA met with the facility representatives to further discuss the complaint allegations and deliver findings.
It was alleged staff left day care child soiled for extended periods. During the investigation, LPA interviewed all pertinent parties, including facility staff and reviewed records.
Pertinent parties stated staff assist children at various stages of toilet training and physically check about every 2 hours, or as needed. Additionally staff check upon arrival and verbally ask children if they need to go potty. Pertinent parties state if parents or staff bring up toileting concerns children are checked more often (i.e. every hour); staff relay any concerns between shifts and staff talk with parents as needed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 09-CC-20240930141844
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TEMPLE BETH EL CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 330900842
VISIT DATE: 10/11/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Pertinent parties denied children are left soiled for extended periods of time.
LPA reviewed parent handbook which outlines toileting and checking children at least every two hours or as needed.
Due to conflicting information obtained from interviews and records from what was reported, LPA is unable to determine if a child was left soiled for extended periods of time. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Appeal rights issued and discussed with licensee and their signature on this form acknowledges receipt of these rights. An exit interview was conducted, a copy of this report and Notice of Site Visit was provided to facility representative, Trudy Oliver. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 09-CC-20240930141844
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TEMPLE BETH EL CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 330900842
VISIT DATE: 10/11/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
and ‘Staff will keep track of daily diapering with forms kept for two weeks if a question arises.’
Pertinent parties stated staff assist children at various stages of toilet training. Pertinent parties stated if children are utilizing diapers, diapers are checked every two hours, or as needed, and daily reports are completed. Interviews reported documentation is inconsistent, and if a child is two years old or above, daily reports do not reflect toileting/diaper changes. Pertinent parties stated the toileting plan is part of the enrollment packet. Pertinent parties stated the child’s parents are the ones who develop the plan, without teachers.
LPA reviewed a sampling of children toileting plans. LPA observed no toileting plan completed and no tracking for toileting for a child.
Based on interviews conducted and documentation reviewed, the Department has determined the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED, per California Code of Regulations, Title 22, Division 12.
During the investigation, LPA determined the missing documentation poses no health and safety risk to children in care and did not affect the overall operation of the facility. This is considered a technical violation, and no citation is being issued currently.
Appeal rights issued and discussed with licensee and their signature on this form acknowledges receipt of these rights. An exit interview was conducted, a copy of this report and Notice of Site Visit was provided to facility representative, Trudy Oliver. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS UPON REQUEST.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4