<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 330905206
Report Date: 11/20/2025
Date Signed: 11/20/2025 11:54:02 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2023 and conducted by Evaluator Deborah Lee
COMPLAINT CONTROL NUMBER: 18-AS-20230926105653
FACILITY NAME:DESERT ARCFACILITY NUMBER:
330905206
ADMINISTRATOR:CYNTHIA VIZCARRAFACILITY TYPE:
775
ADDRESS:73-255 COUNTRY CLUB DRIVETELEPHONE:
(760) 346-1611
CITY:PALM DESERTSTATE: CAZIP CODE:
92260
CAPACITY:250CENSUS: 119DATE:
11/20/2025
UNANNOUNCEDTIME BEGAN:
08:56 AM
MET WITH:Lynn De Anda, Program DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff made inapproprite statement to client.
Facility staff is not including client on outings.
Facility staff encouraged staff not to report incidents.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On November 20, 2025, the Department of Social Services staff conducted an unannounced visit to this program to continue investigation of the above allegations and to deliver findings. The Department was met by Lynn De Anda, Program Director and the purpose of the visit was explained.
Investigation consisted of the following:
On October 5, 2023, the Department conducted an unannounced initial visit to the facility to investigate the complaint allegations mentioned above. During the visit, it was determined that the complaint required further investigation.
On November 20, 2025, the Department requested and obtain the following documents: Staff roster (dated: 9/25/25 ), Client Roster (dated: 11/20/25 ), staff training on client’s rights (dated: 12/10/21 ), C1’s Physician’s report (dated: 8/2/19), Incontinence/toileting needs procedures (No date), personal assistance log (dated 11/14/25), daily documentation/charting procedures (no date), C1’s Individual Service Plan (ISP) (dated 1/2/24). The Department conducted interviews with 4 staff (S3-S6), Program Director (A1) and 5 clients (C2-C6 ).
Page 1 of 4
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 18-AS-20230926105653
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT ARC
FACILITY NUMBER: 330905206
VISIT DATE: 11/20/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The investigation revealed the following:

Allegation: Facility staff made inappropriate statement to client.

The detail of the complaint alleges that staff member (S1) made the comment “your boy is stinking up the place again.”

On November 20, 2025, at 9:11am, the Department interviewed Lynn De Anda, Program Director (A1) who denied the allegation stating there was no report of staff making inappropriate statement to client and that her staff has had clients right training which is refreshed as new staff comes in.

On November 20, 2025, between 9:30am and 10:30am, the Department interviewed 4 staff (S3-S5 ) regarding the allegation--S1 and S2 no longer work at the facility. Of those interview 4 out of 4 denied the allegation stating that they have never made inappropriate comments to or about a client nor have they witness any other staff making inappropriate comments.

On November 20, 2025, between 10:30am and 11:30am the Department interviewed 5 clients (C2-C6). Of those interviewed 5 out of 5 stated that staff treat them well and staff have never made inappropriate comments to them and that they receive help from staff when needed.

On November 20, 2025, the Department reviewed and evaluated the following documents: staff training on client’s rights (dated: 12/10/21 ), C1’s Physician’s report (dated: 8/2/19), Incontinence/toileting needs procedures (No date), personal assistance log (dated 11/14/25), daily documentation/charting procedures (no date), C1’s Individual Service Plan (ISP) (dated 1/2/24).

Page 2 of 4

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 18-AS-20230926105653
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT ARC
FACILITY NUMBER: 330905206
VISIT DATE: 11/20/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Allegation: Facility staff is not including client on outings.

The detail of the complaint alleges that “staff member (S2) purposely declining going on daily outings when she was assigned to C1.

On November 20, 2025, at 9:11am, the Department interviewed Lynn De Anda, Program Director (A1) who denied the allegation stating there was no report of S2 purposely declining going on daily outings when she was assigned to C1.

On November 20, 2025, between 9:30am and 10:30am, the Department interviewed 4 staff (S3-S5 ) regarding the allegation. Of those interview 4 out of 4 denied the allegation stating that they have never purposely declined going on outing when assigned to C1, or heard that it happened at all.

On November 20, 2025, between 10:30am and 11:30am the Department interviewed 5 clients (C2-C6). Of those interviewed 5 out of 5 stated that they are always included on outings.

Based on the information gathered through interviews, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Page 3 of 4

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 18-AS-20230926105653
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT ARC
FACILITY NUMBER: 330905206
VISIT DATE: 11/20/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Allegation: Facility staff encouraged staff not to report incidents.

The detail of the complaint alleges staff was encouraged to not report incidents.

On November 20, 2025, at 9:11am, the Department interviewed Lynn De Anda, Program Director (A1) who denied the allegation stating there was no report or evidence of staff being encouraged to not report incident. A1 further stated that they make sure they emphasize the importance of reporting incidents. Lastly, A1 states that staff are trained on reporting requirements.

On November 20, 2025, between 9:30am and 10:30am, the Department interviewed 4 staff (S3-S6 ) regarding the allegation. Of those interview 4 out of 4 denied the allegation stating that they are never asked not to report an incident, in fact they are encouraged to report all incidents.

On November 20, 2025, the Department reviewed the following document: daily documentation/charting procedures which included reporting procedures. The document states in part that “the supervisor must be notified immediately of the incident, who will then contact Case Manager and/or Assistant Director...”

Based on the information gathered through interviews and documentation, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies cited during today's visit. Exit interview conducted and copy of report provided.

Page 4 of 4

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4