330907346-7-16-2026-09-CC-GSEA-DW9JJB-20260723070513

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 330907346
Report Date: 07/16/2026
Date Signed: 07/16/2026 11:18:19 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2026 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260527151720

FACILITY NAME:	CORONA-NORCO FAMILY YMCA		FACILITY NUMBER:	330907346
ADMINISTRATOR:	MARI ULRICH		FACILITY TYPE:	850
ADDRESS:	1331 RIVER ROAD		TELEPHONE:	(951) 736-9622
CITY:	CORONA	STATE: CA	ZIP CODE:	92878
CAPACITY:	77	CENSUS: 56	DATE:	07/16/2026
		UNANNOUNCED	TIME BEGAN:	09:35 AM
MET WITH:	Site Directro, Evelin Valenzuela.		TIME COMPLETED:	11:25 AM

ALLEGATION(S):

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Staff does not provide a safe and healthy enviroment for children in care

INVESTIGATION FINDINGS:

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On 07/16/2026 at 09:35 AM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with site director, Evelin Valenzuela regarding the above listed allegation, which was received on 05/27/2026. During the visit, LPA toured the facility, took census, and spoke to the site director regarding final findings.

Allegation: Staff does not provide a safe and healthy environment for children in care.

During the investigation, LPA conducted interviews with all pertinent parties, including staff, reviewed documentation, took photos, and toured the facility.

(CONT. LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260527151720

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CORONA-NORCO FAMILY YMCA	FACILITY NUMBER: 330907346
	VISIT DATE: 07/16/2026

NARRATIVE

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It was alleged that there was construction at the facility where asbestos was being removed and cautionary signs placed on doors but that neither staff nor teachers were notified beforehand. Interviews revealed a couple of staff were notified of construction while most staff were not. Documentation confirms an email went out to staff, but LPA could not confirm that all teachers and staff were included in the email. It was disclosed that authorized representatives were expressing concerns to facility staff about the safety of their children while construction went on. During an inspection visit, LPA observed doorways being obstructed to prevent debris, however, was unable to confirm if the construction area was made inaccessible prior to construction taking place. In addition, although the facility submitted an unusual incident report (UIR) in a timely manner, there is no record of the facility placing a call to the department to notify them of construction taking place.

Based on interviews with all pertinent parties and documentation received, conflicting information was obtained from what was alleged. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the Site Director, Evelin Valenzuela

A Notice of Site Visit was also provided and posted which must stay posted for 30 days.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

LIC9099 (FAS) - (06/04)

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