330910505-7-7-2025-10-CC-CMAZ-DJDUZS-20250708160201

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 330910505
Report Date: 07/07/2025
Date Signed: 07/07/2025 10:01:44 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2025 and conducted by Evaluator Brian Morris

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250409114814

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER		FACILITY NUMBER:	330910505
ADMINISTRATOR:	TANYA PRICE		FACILITY TYPE:	850
ADDRESS:	14700 PERRIS BLVD.		TELEPHONE:	(951) 242-0707
CITY:	MORENO VALLEY	STATE: CA	ZIP CODE:	92553
CAPACITY:	73	CENSUS: 44	DATE:	07/07/2025
		UNANNOUNCED	TIME BEGAN:	09:05 AM
MET WITH:	Assistant Director Caroline Raarup		TIME COMPLETED:	10:55 AM

ALLEGATION(S):

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Staff failed to notify parent/guardian of day care child's injury in a timely manner.
Staff did not provide adequate meals to day care child while in care.
Staff no not keep facility classroom clean and odorless.
Staff leave children unattended in the classroom.
Staff are operating out of ratio.

INVESTIGATION FINDINGS:

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On April 08, 2025, a complaint was received alleging facility staff did not notify the parent of their Child’s (C1) injury in a timely manner. It was reported that (C1) was allegedly hit in the face by another child, which was observed by the parent via live video surveillance. When the parent called the facility to inquire, staff reportedly failed to inform them about the incident. Interviews with the Director (D1) and staff revealed that, on the date in question, C1 arrived at the facility with a cut on their lip and stated that the injury did not occur onsite. An “Ouch Report” was completed at 8:40 a.m. by Teacher 1 (T1), but it was not provided to the parent until the end of the day, as staff determined the injury was pre-existing and did not require immediate notification. The Director explained that it is standard procedure to notify parents via telephone or text message only when a child is injured while at the facility and since this injury was not believed to have occurred on site, the staff did not contact the parent at the time. LPA Morris reviewed C1’s file and confirmed that an incident report for C1 dated April 8, 2025, had been completed and signed by the parent. The Director also reported that the facility is equipped with live video surveillance operated by the Childtime Corporation office to allow parents to observe their children during the day; however, they did not observe any incidents involving C1 and stated that the child was not injured while there.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:	DATE: 07/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 10-CC-20250409114814

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 330910505
	VISIT DATE: 07/07/2025

NARRATIVE

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Further investigation revealed that when the parent called to report the injury seen on video, staff had already documented the injury earlier in the day. Staff stated they were uncertain about which injury the parent was referring to, as the parent had gained access to the video feed later in the day and may have interpreted the situation differently.

Regarding the allegation that children do not receive adequate meals while in care, it was reported that breakfast is served from 8:00 AM to 8:30 AM. It was specifically alleged that Child 1 (C1) was denied breakfast when arriving at approximately 8:20 AM or 8:25 AM. Licensing Program Analyst (LPA) Morris conducted inspections on two separate dates, interviewed staff, and reviewed facility documentation. During the inspections, LPA Morris observed that the facility was following the posted menus. The refrigerator and pantry were inspected and found to be clean, organized, and adequately stocked with additional food for children in care. On May 23, 2025, LPA Morris observed the breakfast period, during which all children arrived before 8:30 AM and were provided breakfast. Interviews with staff indicated that the facility consistently attempts to accommodate families who arrive within 5 to 10 minutes of the designated breakfast end time; however, breakfast service concludes at 8:30 AM to maintain the daily schedule. Staff denied that any child, including C1, was denied breakfast or failed to receive adequate meals.

It was alleged that the Childcare Center was not properly maintained, specifically that staff did not keep the classroom clean and free of odors. A health and safety inspection was conducted on April 10, 2025, and a tour of the facility was conducted. During this visit, it was observed that all areas of the Childcare Center used for daycare were clean, free of hazards, and did not emit any unpleasant odors. On May 23, 2025, a follow-up visit was conducted, and LPA Morris did not observe any health or safety hazards and noted that the facility was clean and operating without any concerns. Based on observations made during both inspections, the allegation that the facility classroom is not clean and odorless is Unsubstantiated.

Regarding the allegation that staff leave children unattended in the classroom, it was reported that children were left alone without any staff supervision during pick up times. During facility visits conducted on April 10, 2025, and May 23, 2025, LPA Morris conducted inspections at various times throughout the day to assess staffing and supervision practices. At both visits, LPA observed that classrooms were fully staffed, and children were under constant supervision. LPA verified that classrooms were operating within the required staff-to-child ratio, and that additional staff were available as needed to ensure all children were properly supervised at all times. LPA also confirmed that the facility had additional staff who were considered floaters to ensure staff was present at all times.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:	DATE: 07/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 10-CC-20250409114814

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 330910505
	VISIT DATE: 07/07/2025

NARRATIVE

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Regarding the allegation staff are operating out of ratio, it was reported that there were approximately 20 kids or more in the 2-year-old classroom with only one staff present. Licensing Program Analyst (LPA) Morris conducted unannounced facility visits on April 10, 2025, and May 23, 2025. During both visits, LPA observed that the facility was always operating within the required staff-to-child ratios. Additional support staff, including floaters and the center director, were observed providing coverage during breaks and assisting in classrooms as needed. On May 23, 2025, LPA specifically observed the 2-year-old classroom ratios during early morning hours and noted that at 6:00 AM, 9 children were present, at 7:00 - 8:45 AM, 12 children were present, and the facility was within ratio, per Title 22. Due to complaint being anonymous, LPA was unable to follow up with the Reporting Party, and obtained pertinent information; however, confidential staff interviews revealed no concerns regarding staffing ratios.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:	DATE: 07/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025

LIC9099 (FAS) - (06/04)

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