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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 330910506
Report Date: 01/06/2026
Date Signed: 01/22/2026 12:51:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/25/2025 and conducted by Evaluator Brian Morris
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250925103012
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
330910506
ADMINISTRATOR:TANYAPRICEFACILITY TYPE:
840
ADDRESS:14700 PERRIS BLVD.TELEPHONE:
(951) 242-0707
CITY:MORENO VALLEYSTATE: CAZIP CODE:
92553
CAPACITY:28CENSUS: 23DATE:
01/06/2026
UNANNOUNCEDTIME BEGAN:
08:25 AM
MET WITH:Director Josslyn MarquezTIME COMPLETED:
09:35 AM
ALLEGATION(S):
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Staff handled a day-care child in a rough manner.
Staff used an inappropriate form of discipline towards children in care.
Staff made inappropriate comments towards children in care.
Staff yells at children in care.
Staff are operating out of ratio.
INVESTIGATION FINDINGS:
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On September 25, 2025, a complaint was received alleging facility staff handled a day-care child in a rough manner. Staff used an inappropriate form of discipline towards children in care. Staff made inappropriate comments towards children in care. Staff yells at children in care and Staff are operating out of ratio. LPA obtained and reviewed pertinent documents from the facility’s files.

Regarding the allegation that staff handled a daycare child in a rough manner, LPA Morris conducted multiple visits to review staff and children’s files, as well as to conduct interviews. The interviews revealed that a S1 was observed grabbing and pulling children who did not listen while working in the School Age Classroom on several occasions. LPA confirmed that these incidents were unreported; however, LPA was able to corroborate allegation based on witness statements and information gathered.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20250925103012
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 330910506
VISIT DATE: 01/06/2026
NARRATIVE
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Regarding the allegation that staff used an inappropriate form of discipline towards children in care, it was reported that childcare center staff used inappropriate disciplinary methods. LPA Morris conducted child interviews, which revealed that S1 would place children in the facility restroom as a form of punishment for misbehavior, blocking the door with their foot to prevent the child from leaving. Further interviews indicated that S1 maintained a list of children’s names who misbehaved, which created fear among the children in care. Confidential interviews revealed that the list caused emotional distress in the children, making them fearful of making even minor mistakes.

Regarding the allegation staff made inappropriate comments towards children in care, LPA Morris completed confidential children’s interviews and staff. Confidential interviews revealed that S1 would tell children in care “go to the restroom and cry about it” when a child cried or appeared to be sad and would use inappropriate language in the presence of the children.

Regarding the allegation staff yells at children in care, LPA Morris completed confidential interviews with children and staff. Confidential interviews revealed that S1 would yell at children in care, and it was witnessed by several individuals. Confidential interviews also revealed that the same staff member would yell with a loud and raised voice and would sometimes curse at them if they were not listening and/or misbehaving. Based on the information gathered from interviews conducted, the allegation is Substantiated.

The Preponderance of evidence has been met.

Based on interviews, observations, records review completed and documentation provided, the preponderance of evidence standard has been met, therefore the allegations that Staff handle day-care child in a rough manner, Staff used inappropriate forms of discipline, Staff made inappropriate comments and Staff yell at children in care are SUBSTANTIATED.

See attached LIC9099D for deficiencies cited.


The Notice of Site Visit and Type B Deficiency from today’s investigation must be posted for 30 days. Failure to keep these posted for the entire 30 days will result in an immediate $100 civil penalty for each
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 10-CC-20250925103012
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 330910506
VISIT DATE: 01/06/2026
NARRATIVE
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Regarding the allegation staff are operating out of ratio, it was reported that there were approximately 20 kids or more in the school aged classroom with only one staff present. Licensing Program Analyst (LPA) Morris conducted unannounced facility visits on 09/26/25, 10/20/25, and 11/07/25 and took a tour of the facility to ensure ratio was being met. During the course of investigation, LPA observed that the facility was operating within the required staff-to-child ratios. LPA confirmed that the daycare had additional support staff, including floaters and the center director, who would provide coverage during breaks and assisting in classrooms as needed.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations staff are operating out of ratio are closed as UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 10-CC-20250925103012
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 330910506
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/06/2026
Section Cited
CCR
101223(a)(1)
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PERSONAL RIGHTS (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:
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Director agrees to provide a written statement explaining the importance of providing dignity to all children in care per Title 22 Regulations on Personal Rights. The letter will be provided to LPA Morris via email by 01/13/2026.
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Based on observation and record review, S1 handled day care children inappropriately, staff used an inappropriate forms of discipline towards children in care, staff made inappropriate comments towards children in care, staff yells at children in care on one or more occasions by placing their hands on the child by grabbing and pulling the arms and shoulders and forcing the child to sit and listen, placing children in the restroom area for discipline, and telling children in care to go to the restroom and cry about it. This is an immediate health, safety and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Brian Morris
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4