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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 330910855
Report Date: 12/04/2025
Date Signed: 12/04/2025 04:23:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2025 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251023111540
FACILITY NAME:DESERT YMCA/LA QUINTA PRESCHOOLFACILITY NUMBER:
330910855
ADMINISTRATOR:KELLI MURPHYFACILITY TYPE:
850
ADDRESS:49-955 MOON RIVER DRIVETELEPHONE:
(760) 564-2848
CITY:LA QUINTASTATE: CAZIP CODE:
92253
CAPACITY:79CENSUS: DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
02:57 PM
MET WITH:Cheryl Hughes, Program DirectorTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Staff forced daycare child to nap.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced subsequent complaint visit to the facility. LPA met with Program Director Cheryl Hughes and informed them of the purpose of this visit. During this investigation LPA conducted interviews with the Site Supervisor (S1), other staff, and obtained and reviewed copies of facility documentation.

It was alleged that Child One (C1) was forced to take a nap. Specifically, it was alleged that on 10/17/2025, S1 forced C1 to lie down on the cot and take a nap. It was further alleged, S1 told C1 they would not move until C1 laid down on their cot. C1 started screaming and telling S1 to move, but S1 refused.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20251023111540
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: DESERT YMCA/LA QUINTA PRESCHOOL
FACILITY NUMBER: 330910855
VISIT DATE: 12/04/2025
NARRATIVE
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5 of 5 staff interviewed did not directly see S1 force C1 to take a nap; however, 5 of 5 staff reported hearing C1 crying and screaming “I don’t want you! “I don’t need you!” 1 staff disclosed they observed S1 lying on the ground next to C1’s cot, while C1 was crying and screaming “don’t touch me” and “leave me alone.”

During a visit to the facility on 10/29/25, LPA reviewed video recording of the incident. The video was dated 10/17/25 from 12:27 PM through to 12:47 PM. In watching the video, LPA observed S1 sitting next to C1’s cot. The entire duration of the video review, S1 and C1 were involved in a physical struggle with C1 mostly punching and kicking S1. C1 was observed attempting to get up from their cot several times, and each time, S1 forced C1 to lay back down by either physically placing them back on the cot or holding C1’s shoulder to prompt C1 to lie down. During the interview with S1, S1 stated they did not handle the situation appropriately with C1. LPA attempted interview with C1 but was not successful at obtaining any related information.

Based on interviews conducted and staff admission, the requirement to ensure that each child is free from mental abuse or other actions of a punitive nature was not met; thus, the allegation was found to be Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted with Program Supervisor Cheryl Hughes where a copy of this report was reviewed with and provided along with copies of the LIC9099-D, LIC811, and Appeal Rights.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20251023111540
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: DESERT YMCA/LA QUINTA PRESCHOOL
FACILITY NUMBER: 330910855
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/11/2025
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights:
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature.. clothing, medication or aids to physical functioning. This requirement was not being met as evidenced by:
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Licensee states personal rights training was conducted on 10/24/25 and provided proof of such. POC clear.
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Based on interviews conducted, and S1 admission, the requirement to ensure that each child is free from mental abuse or other actions of a punitive nature was not met. This is a potential personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
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