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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 330910855
Report Date: 12/04/2025
Date Signed: 12/04/2025 04:26:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Jesse Gardner
COMPLAINT CONTROL NUMBER: 10-CC-20251022140226
FACILITY NAME:DESERT YMCA/LA QUINTA PRESCHOOLFACILITY NUMBER:
330910855
ADMINISTRATOR:KELLI MURPHYFACILITY TYPE:
850
ADDRESS:49-955 MOON RIVER DRIVETELEPHONE:
(760) 564-2848
CITY:LA QUINTASTATE: CAZIP CODE:
92253
CAPACITY:79CENSUS: DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
03:07 PM
MET WITH:TIME COMPLETED:
03:08 PM
ALLEGATION(S):
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Staff speak inappropriately to day care children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced subsequent complaint visit to the facility. LPA met with Program Director Cheryl Hughes and informed them of the purpose of this visit. During this investigation LPA conducted interviews with the Site Supervisor, other staff, and obtained and reviewed copies of facility documentation.

It was reported that staff speak inappropriately to children and have been overheard making statements such as “I can’t handle you!” and telling the teacher, “I can’t do this anymore, I can’t handle him as well as telling a child “No! You need a real teacher. You’re stuck! I’m not going nowhere!”
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20251022140226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: DESERT YMCA/LA QUINTA PRESCHOOL
FACILITY NUMBER: 330910855
VISIT DATE: 12/04/2025
NARRATIVE
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LPA interviewed 5 staff. 3 of 5 staff confirmed hearing inappropriate statements being verbalized to children or inappropriate statements being said about children in front of them.

Based on interviews conducted, the allegation that staff speak inappropriately to or about children in their presence is Substantiated and a citation is being issued. A finding that is Substantiated means the allegation is valid because the preponderance of evidence standard has been met.

An exit interview was conducted, and a copy of this report, along with the LIC-9099D and Appeal Rights is provided to Program Director Cheryl Hughes. A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251022140226

FACILITY NAME:DESERT YMCA/LA QUINTA PRESCHOOLFACILITY NUMBER:
330910855
ADMINISTRATOR:KELLI MURPHYFACILITY TYPE:
850
ADDRESS:49-955 MOON RIVER DRIVETELEPHONE:
(760) 564-2848
CITY:LA QUINTASTATE: CAZIP CODE:
92253
CAPACITY:79CENSUS: DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
03:07 PM
MET WITH:Cheryl Hughes, Program DirectorTIME COMPLETED:
03:08 PM
ALLEGATION(S):
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Staff yells at daycare children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced subsequent complaint visit to the facility. LPA met with Site Supervisor Barbara Weeks and informed them of the purpose of this visit. During this investigation LPA conducted interviews with the Site Supervisor, other staff, and obtained and reviewed copies of facility documentation.

It was alleged that there have been several incidents involving the Site Supervisor (S1) and another Staff (S2) yelling at children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20251022140226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: DESERT YMCA/LA QUINTA PRESCHOOL
FACILITY NUMBER: 330910855
VISIT DATE: 12/04/2025
NARRATIVE
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LPA conducted interviews with 5 staff members. 2 of 5 staff revealed they have heard S1 and S2 yell at children; however, the remaining 3 staff could not corroborate the allegation. Although LPA attempted interviews with children, LPA was unable to obtain information regarding the allegations.

Based on interviews conducted, the allegation is found to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of this report and Appeal Rights were provided. A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20251022140226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: DESERT YMCA/LA QUINTA PRESCHOOL
FACILITY NUMBER: 330910855
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/11/2025
Section Cited
CCR
101223(a)(1)
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Personal Rights:
(a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons. This was not being done as evidenced by:
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Licensee states they will conduct personal rights training with staff and provide proof of such to LPA by POC date.
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Based on interviews conducted it was determined that staff have spoken to children inappropriately or to other staff in front of other children. This is a potential personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5