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25 | Licensing Program Analyst (LPA) Natalie Gayoso contacted the facility to initiate a case management visit via telephone due to COVID-19. LPA identified herself and discussed the purpose of the call with caregiver Carmelina "Ana" Roxas. Administrator was no available at the time.
The LPA conducted a virtual tour of the home via Facetime. LPA observed the required amount of food, utilities are operational, and there were no Health and Safety concerns at this time. Ms. Roxas stated the residents are doing well and at this moment there is no plan or information as to when and where residents will be moved to. Ms. Roxas stated she is aware that the names and locations of where their current residents relocate to must be submitted to CCL.
An exit interview was conducted where this report was discussed via telephone with Ms. Roxas and a copy submitted via email. |