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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 330911148
Report Date: 09/06/2023
Date Signed: 09/06/2023 01:34:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/30/2023 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230830083102
FACILITY NAME:BERMUDA DUNES LEARNING CENTERFACILITY NUMBER:
330911148
ADMINISTRATOR:CLARK, GAYLEFACILITY TYPE:
850
ADDRESS:42115 YUCCA LANETELEPHONE:
(760) 772-7127
CITY:BERMUDA DUNESSTATE: CAZIP CODE:
92203
CAPACITY:163CENSUS: 105DATE:
09/06/2023
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Jennifer Nates and Barbara WeeksTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff did not prevent child from biting another child.
INVESTIGATION FINDINGS:
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On 9/6/23 at 9:45AM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced to Bermuda Dunes Learning Center (CCC) located at 42115 Yucca Lane Bermuda Dunes, CA 92203 and met with director's Jennifer Nates and Barbara Weeks to initiate an investigation regarding the allegation listed above. During the investigation, interviews were conducted with staff pertinent to involvement of the investigation. LPA met with Jennifer Nates, where a tour was provided, and census was taken. LPA obtained the following documents: child files, parent handbook, contract, roster/attendance, ouch reports and documentation of assessment tools.
On August 30, 2023, Community Care Licensing (CCL) received a complaint, alleging that staff did not prevent child from biting another child. Record review revealed that C1 attended CCC from January 2021 through August 2023. Further record review revealed, C1 has bit various peers multiple times on various dates from June to August 2023. Record review also revealed that CCC documented “ouch reports” of the incidents.
Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 09/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20230830083102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: BERMUDA DUNES LEARNING CENTER
FACILITY NUMBER: 330911148
VISIT DATE: 09/06/2023
NARRATIVE
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Confidential interviews revealed that there were usually 3 teachers (S1, S2) present in the classroom that C1 and C2 were in and the class usually had 12 children present. Record review and interviews revealed that the CCC was requesting services to address C1’s behaviors and provide staff additional assistance. However, when the CCC asked for documentation to support the child, documents were never provided. CCC also took the precaution of having a trainer come out to support and train staff on behaviors and also improve the environment for both the classroom and playground.
Based on confidential interviews conducted during the investigation, the allegation Staff did not prevent child from biting another child may have occurred, however is not supported, or proven by evidence. Therefore, the above allegation is unsubstantiated. An exit interview was conducted and a copy of this report was provided to Director Jennifer Nates.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 09/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/06/2023
LIC9099 (FAS) - (06/04)
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