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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 330927502
Report Date: 04/18/2024
Date Signed: 04/18/2024 10:48:59 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2024 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240402130734

FACILITY NAME:DIAZ FAMILY DAY CAREFACILITY NUMBER:
330927502
ADMINISTRATOR:DIAZ, YFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 924-4846
CITY:MORENO VALLEYSTATE: CAZIP CODE:
92553
CAPACITY:12CENSUS: 1DATE:
04/18/2024
UNANNOUNCEDTIME BEGAN:
10:17 AM
MET WITH:Ying Diaz, LicenseeTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Provider did not allow responsible party inside of day care home.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced subsequent complaint visit to the facility. LPA met with Licensee Ying Diaz (S1) and informed them of the purpose of this visit. During this investigation, LPA conducted interviews with staff and witnesses, and obtained supportive documentation for review to assist with determining the finding for the above noted allegation.

It was alleged that the Licensee (S1) did not allow Child One (C1’s) responsible party inside of day care. Interviews were conducted with 3 parents, as well as staff. Interviews with 3 of 3 parents revealed that when picking up their children, S1 generally doesn’t ask or tell parents to come in but leaves the door open; although slightly in some cases, and if the parent wishes to enter, they may.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20240402130734
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: DIAZ FAMILY DAY CARE
FACILITY NUMBER: 330927502
VISIT DATE: 04/18/2024
NARRATIVE
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On the day of the alleged incident, interview with a witness revealed that S1 did not invite them in after S1 came to the door, S1 simply left the door open. The witness entered after S1 returned with their child. Interview with S1 revealed that parents are never turned away, or not allowed to enter the day care, at any time. Based on interviews conducted, the allegation was found to be Unsubstantiated.

A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where a copy of this report was provided along with a copy of the LIC811, and Appeal Rights.

A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5