331800063-3-22-2023-56-AS-EMAN-CQKLTH-20230404090219

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331800063
Report Date: 03/22/2023
Date Signed: 03/22/2023 11:02:16 AM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2023 and conducted by Evaluator Melody Brown

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20230317150512

FACILITY NAME:	GARDENS OF RIVERSIDE, THE		FACILITY NUMBER:	331800063
ADMINISTRATOR:	STEPHANIE ODEN		FACILITY TYPE:	740
ADDRESS:	10849 ARLINGTON AVE		TELEPHONE:	(951) 637-8844
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92505
CAPACITY:	98	CENSUS: 90	DATE:	03/22/2023
		UNANNOUNCED	TIME BEGAN:	08:50 AM
MET WITH:	Business Office Manager Joanna Handy		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Staffs did not safeguard resident personal belongings.
Staffs not providing appropriate supervision to the residents at the facility.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Melody Brown conducted an unannounced visit to the facility 03/22/2023 at 8:50 AM to initiate a complaint investigation. LPA Brown was greeted and granted entrance to the facility at the reception area by a staff and Business Office Manager Joanna Handy arrived during the visit.

Regarding allegation "Staffs did not safeguard resident personal belongings," LPA Brown reviewed Resident #1 (R1) documents and conducted interviews with relevant parties. Residents interviews indicated that staffs at the facility safeguards their personal belongings and staffs at the facility make sure that all their belongings are in their room. Resident interviews revealed that no incident happened at the facility where staff did not safeguard their personal belongings. Staff interviews indicated that they all make sure that residents personal belongings were safekeep at their room, and on instances that they found a resident belongings elsewhere, staffs make sure that they will put it back at the residents' room. ***Continuation in LIC9099C ***

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Efren Malagon	TELEPHONE: (951) 202-6356
LICENSING EVALUATOR NAME: Melody Brown	TELEPHONE: 951-897-2187
LICENSING EVALUATOR SIGNATURE:	DATE: 03/22/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20230317150512

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507

FACILITY NAME: GARDENS OF RIVERSIDE, THE	FACILITY NUMBER: 331800063
	VISIT DATE: 03/22/2023

NARRATIVE

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Moreover, staff interviews revealed that they all label or put the resident name on their personal belongings for safekeeping. Also, staff interviews indicated that no incident happened at the facility where staffs failed to safeguard residents personal belongings. In addition, during the facility visit last 03/22/2023 at 9:30 AM, LPA Brown observed that residents personal belongings were labeled with their name and were safe keep in their room.

Regarding allegation " Staffs not providing appropriate supervision to the residents at the facility," LPA Brown reviewed documents and conducted interviews with relevant parties. Residents interviews indicated that staffs at the facility supervise them all the time, constantly check on them and making sure that they are all doing good. Residents interviews also revealed that no incident happened at the facility where staffs did not provide appropriate supervision to the residents. Moreover, residents interviews indicated that on times that there are events at the facility, the staffs still checks on them, monitors them, always making sure that they are all well and all staff are always ready to help them. Staffs interviews indicated that they all provide constant supervision to all residents at the facility. Staffs reported that they all check on their residents every hour to every two (2) hours and for the residents in the common area, they constantly monitor and supervise them to make sure they are taken cared of. Staffs interviews revealed that no incident happened at the facility where staff did not provide adequate supervision to residents. Also, staffs interviews indicated that if there's an event at the facility, all staffs are monitoring the residents participating the event, including the Directors, Managers, Caregivers, Medical Technicians, Servers. In addition, staffs interviews revealed that they always have additional staff to help and assist with the scheduled event in addition to the staffs scheduled to provide care and supervision to the residents in care.

This agency has investigated the complaint alleging “Staffs did not safeguard resident personal belongings.(Allegation #1)”, and “Staffs not providing appropriate supervision to the residents at the facility (Allegation #2).” We have found that the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

An exit interview was conducted with Business Office Manager Joanna Handy and a copy of this report (LIC9099) was discussed and provided.

SUPERVISOR'S NAME: Efren Malagon	TELEPHONE: (951) 202-6356
LICENSING EVALUATOR NAME: Melody Brown	TELEPHONE: 951-897-2187
LICENSING EVALUATOR SIGNATURE:	DATE: 03/22/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2023

LIC9099 (FAS) - (06/04)

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