331800063-11-25-2024-56-AS-KCLS-DBD52F-20241125183417

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331800063
Report Date: 11/25/2024
Date Signed: 11/25/2024 03:15:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2024 and conducted by Evaluator Melody Brown

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20240326162504

FACILITY NAME:	GARDENS OF RIVERSIDE, THE		FACILITY NUMBER:	331800063
ADMINISTRATOR:	GRISELDA T. GARCIA		FACILITY TYPE:	740
ADDRESS:	10849 ARLINGTON AVE		TELEPHONE:	(951) 637-8844
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92505
CAPACITY:	98	CENSUS: 80	DATE:	11/25/2024
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Executive Director Graciela Garcia		TIME COMPLETED:	03:20 PM

ALLEGATION(S):

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Facility staff did not safeguard resident personal belongings.
Facility staff not properly trained.

INVESTIGATION FINDINGS:

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On 11/25/2024 at 01:15 PM, Licensing Program Analyst (LPA) Melody Brown made an unannounced visit to the facility to deliver the findings of the above allegations. LPA Brown explained the purpose of the visit to Business Office Manager Joanna Handy. Business Office Manager Handy informed Executive Director (ED) Graciela Garcia of the visit and ED Garcia met with LPA Brown. LPA Brown explained the purpose of the visit to ED Garcia. The investigation consisted of file review, interviews with staff and residents as well as observation.

The investigation was conducted by LPA Brown. The investigation consisted of file review, observations, and interviews with relevant parties. The first allegation indicates facility staff did not safeguard resident personal belongings. During the investigation, LPA Brown did not find evidence to corroborate the allegation. Interviews with five (5) of five (5) residents indicated that staffs at the facility are making sure their personal belongings are safe and they do not have missing items in their room.
***Continuation on LIC9099C***

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Efren Malagon	TELEPHONE: (951) 202-6356
LICENSING EVALUATOR NAME: Melody Brown	TELEPHONE: 951-897-2187
LICENSING EVALUATOR SIGNATURE:	DATE: 11/25/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20240326162504

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507

FACILITY NAME: GARDENS OF RIVERSIDE, THE	FACILITY NUMBER: 331800063
	VISIT DATE: 11/25/2024

NARRATIVE

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Interviews with seven (7) of seven (7) staff indicated that they are all safeguarding their residents’ personal belongings as all of them make sure that during their rounds, all the residents’ room are locked and all residents belongings have their respective names written on them. Seven (7) of seven (7) staff interviewed reported that there's no incident happened that a staff at the facility did not safeguard their residents’ personal belongings or Resident #1 (R1) personal belongings. During the facility visits on 04/02/2024, 04/09/2024 and 05/02/2024 and 10/19/2024, LPA Brown observed staffs at the facility are doing their rounds and making sure that the residents’ rooms are locked as well.

The second allegation indicates facility staff not properly trained. Interviews with seven (7) of seven (7) staffs indicated that they were all provided appropriate training when they were hired at facility. Staff #7 (S7) confirmed that S7 was provided training based on S7 job responsibilities and ED Garcia confirmed S7 was provided the appropriate required training and provided LPA Brown documents of S7 Training Transcripts and all care staff training documents as well. LPA Brown reviewed documents provided and confirmed the required appropriate trainings were provided to S7 and all care staff.

Based on the evidence, the allegations that facility staff did not safeguard resident personal belongings (Allegation #1) and facility staff not properly trained (Allegation #2) are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099 was discussed and provided to Executive Director Graciela Garcia.

SUPERVISOR'S NAME: Efren Malagon	TELEPHONE: (951) 202-6356
LICENSING EVALUATOR NAME: Melody Brown	TELEPHONE: 951-897-2187
LICENSING EVALUATOR SIGNATURE:	DATE: 11/25/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2024

LIC9099 (FAS) - (06/04)

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