It was alleged that staff served cold food to resident. Information received indicated R1’s food was served cold on one (1) occasion. R1’s relevant party asked a staff member to re-heat the food, but they did not do so without any explanation. LPA conducted interviews with eight (8) staff members, all of whom denied serving cold food to residents. LPA’s attempt to conduct interviews with six (6) previous staff members who worked in year 2022 were unsuccessful. LPA also conducted interviews with two (2) residents who were with their relevant parties, all of whom denied receiving cold food. The Department’s investigation did not provide enough information to corroborate the allegation that staff served cold food to resident. Based on interviews conducted, this allegation is unsubstantiated.

It was alleged that resident is not served an adequate amount of food. Information received indicated that Resident #1 (R1) ate their meal in about 2 minutes, so R1’s relevant party asked a staff member for another dish, but the staff member never came back with another dish. LPA conducted interview with eight (8) staff members, all of whom stated any resident can ask for additional plate of food if necessary. LPA’s attempt to conduct interviews with six (6) previous staff members who worked in year 2022 were unsuccessful. LPA conducted an interview with the Administrator who stated R1 often ate double portions, and staff members have provided additional plate of food upon request from R1. LPA conducted interviews with two (2) residents who were with their relevant parties, all of whom stated they had received more than enough food. The Department’s investigation did not provide enough information to corroborate the allegation that resident is not served an adequate amount of food. Based on the interviews conducted, this allegation is unsubstantiated.

It was alleged that facility is unsanitary. LPA toured the interior and exterior areas of the facility and found them to be clean and well organized without any foul odor in any of the hallways. LPA conducted an interview with the Administrator who denied the facility ever being in unsanitary condition. The Administrator stated that all caregivers and housekeepers have cleaned the facility on daily basis.

Continued on LIC9099-C....

It was alleged that facility is not allowing resident to receive phone calls. LPA conducted an interview with the Administrator who stated that R1’s relevant party set up a phone in R1’s room. The Administrator stated that there was no way any staff members could restrict phone calls to R1. For the residents who do not own a phone, anyone can call the front desk who transfers the phone calls to medication technicians who then hand the phone calls to the residents. The Administrator stated that most residents do not own phones due to their cognitive condition. LPA’s interviews with eight (8) staff members corroborated the Administrator’s statements. LPA’s attempted interviews with six (6) previous staff members who worked in year 2022 were unsuccessful. LPA conducted interviews with two (2) residents who were with their relevant parties, all of whom stated that staff members have never restricted phone calls. The Department’s investigation did not provide enough information to corroborate the allegation that facility is not allowing resident to receive phone calls. Based on interviews conducted, this allegation is unsubstantiated.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.