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13 | Licensing Program Analyst (LPA) Rayshaun Nickolas visited the facility unannounced to deliver the finding on the above allegation. LPA met with Licensee Michelle Matamoros and explained the purpose of the visit. This allegation was investigated by department staff.
Allegation #1: “Facility denied access to Ombudsman”. The allegation alleged that the Ombudsman was denied access to the facility on multiple visits throughout the county. The allegation alleged that the Ombudsman was badged and identified as the certified program, and was denied access by facility staff. Department staff interview with the Licensee/Administrator revealed that the Licensee/Administrator denied this allegation. The Licensee/Administrator stated that the Ombudsman representative was allowed to enter the facility. The Licensee/Administrator stated that the Ombudsman representative arrived at the facility, signed in the guest log, and dated the visit as March 26, 2021. The Licensee/Administrator stated that the Ombudsman representative was allowed to speak with the residents and spoke with some of them. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation. |