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25 | **Due to a computer malfunction, a handwritten report had to be issued. This is an exact duplicate of that handwritten report. See handwritten document in file for original signatures.**
Licensing Program Analyst (LPA) Tricia Danielson made an unannounced visit on this day at for the purpose of conducting a case management visit.
On 08/11/2020, LPA received a self reported notification from Wellness Director Annamaria Valenzuela that three (3) facility staff members reported to her they had observed physical and/or verbal abuse of several residents by Staff #1. During LPA interviews with Staff #2, Staff #3, and Staff #4, each staff reported their personal observations and interventions of physical and/or verbal abuse of Resident #1, Resident #2, and Resident #3 by Staff #1. Interviews revealed that Staff #1 was observed to push and/or shove Resident #2 onto a couch then sit on them holding their arms crossed against their chest, and on another occasion, grab Resident #2 by the face and shove them down onto a couch. Staff #1 was also observed to roughly roll Resident #3 into a wall while assisting them in changing an adult brief. This caused Resident #3 to strike their forehead against the wall. Staff #1 was also heard to use foul language directed at Resident #1 when they protested Staff #1's premature removal of a food tray. Additionally, LPA verified with Business Office Manager Pam Sanchez that Staff #1 had never been associated to the facility.
The following deficiencies were cited per Title 22, Division 6 of the California Code of Regulations.
An exit interview was conducted and a copy of this report, LIC 811- Confidential Names List and LIC 9058- Appeal Rights were provided to Executive Director Yndira Lepe.
**THIS IS AN AMENDED REPORT**
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